Topics - Articles - Page 8

Empower Employees to Provide Exceptional Customer Service

March 5, 2018

I have been involved with the Better Business Bureau (BBB) here in St. Louis for about 30 years. I continue to serve on the Standards and Compliance (formerly Ethics) Committee. This committee reviews cases where a company has not responded regarding a complaint and, therefore, is in line to be expelled from the BBB.

Letters From Our Readers: Mar. 5, 2018

March 5, 2018

The following remarks were made regarding the editorial, “The Pass-through Provision Impacts More than Tax Rates for HVAC,” written by Herb Woerpel, senior editor, The NEWS, published in the Jan. 15 issue.

Five Simple Solutions for Solving the HVACR Technician Shortage

For contractors, it’s better to light one candle than to curse the darkness

Ron Rajecki

March 5, 2018

Unfortunately, much of what has been said and written in terms of the labor shortage takes the form of gloom-and-doom statistics and anecdotes that just serve to increase contractors’ worries.

HVACR Directory: Wholesaler/Where to Buy Listings

Find distributors quickly and easily

January 1, 2018

This section provides the address, phone, fax, email and web addresses of local wholesalers.

HVACR Directory: Manufacturer Listings

Get manufacturer contact information

January 1, 2018

A complete list of addresses, phone numbers, fax numbers, email and web addresses, plus contact names, products, and trade names is provided.

Suntouch, a Watts Water Technologies Co.: Radiant Control

March 28, 2016

This product is used for controlling underfloor electric heating systems. It’s easily integrated into home automation systems and now features flexible control options, including convenient access from remote locations.

LG Names Kevin McNamara as Senior Vice President, Air Conditioning Systems

Darren Gibula appointed senior director of operations

September 23, 2015

LG Electronics USA has named Kevin McNamara as senior vice president, sales and operations, for LG’s U.S. Air Conditioning Systems business. In addition, Darren Gibula has been promoted to senior director of operations.

Industry Pushes for 25C Tax Credit in 2012

Kimberly Schwartz

December 19, 2011

The 25C tax credits have been a popular sales tool for residential HVAC contractors since their introduction in 2006. Late last year, Congress extended the credits through 2011, and now many in the industry are wondering if Congress will extend the credits again for 2012.

WaterFurnace International Inc.: Water-Source Heat Pump

December 19, 2011

The Versatec™ Base combines high efficiency and value-added features in a compact water-source heat pump for water loop and geothermal applications. Tthe heat pump model is said to exceed American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) 90.1 efficiencies.

Clearwater Enviro Technologies Inc.: Limescale Eliminator

December 19, 2011

An environmentally friendly product, the ScaleBlaster eliminates formation of limescale deposits in pipes, cooling towers, boilers, and other applications. The equipment is comprised of a computerized control box and a signal cable that is wrapped around the outside of the pipe.