Where does the disconnect lie between business and customer, and what’s preventing so many companies from successfully retaining customers they’ve already gained?
Five years ago, the Top 50 HVACR Distributors survey revealed that 96 percent of respondents had achieved increases in their HVACR sales in the latest fiscal year. This year’s survey nearly matched that phenomenal growth, with 95 percent of all respondents reporting increased HVACR sales.
The award is based on market share, sales, growth, and customer satisfaction and is the result of a successful relationship between the distributor and dealer.