Articles Tagged with ''Leadership and HVACR''

Nexstar Coach's Blog

Do You Think of Customer Service As a Career Path?

Tom Merriott
Tom Merriott
June 7, 2017

I want you to think about the state of customer service in the HVACR industry, particularly in residential home service. We often pay, train, and respect those people who are answering customer calls the least out of everyone at our company. Then, we ask ourselves why they’re not doing a stellar job.


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HARDI’s DPD Benchmarking Survey Hits Record Participation

Participation increased by almost 25 percent
June 6, 2017

Heating, Air-conditioning & Refrigeration Distributors International (HARDI) has released to participating members the annual operating performance benchmarking data via Distributor Performance Dashboards (DPD) Powered by CoMetrics.


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HARDI’s DPD Benchmarking Survey Hits Record Participation

Participation increased by almost 25 percent
June 6, 2017

Heating, Air-conditioning & Refrigeration Distributors International (HARDI) has released to participating members the annual operating performance benchmarking data via Distributor Performance Dashboards (DPD) Powered by CoMetrics.


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BK

Dynatemp Restructures Executive Leadership Team

Company names Brad Kivlan named CEO, makes other leadership appointments
June 5, 2017

Brad Kivlan has been named CEO of Dynatemp International Inc., a privately held supplier of hydrochlorofluorocarbon (HCFC) and hydrofluorocarbon (HFC) refrigerants and refrigerant services. Kivlan had been serving as the company’s vice president of operations.


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Maxair Mechanical Invests in Technology to Elevate Service

XOEye Technologies’ communication platform increases transparency, provides actionable data
June 5, 2017

Marietta, Georgia-based Maxair Mechanical Inc. has partnered with Nashville, Tenn.-based XOEye Technologies on the deployment of a communications platform that leverages mobile devices and smart glasses to document service calls; receive real-time support; and to provide transparency for customers, helping them make more timely and informed decisions. 


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Run Your Business as if You’re Going to Sell it

Preparing a proper exit strategy can take a lot of time and effort
Nicole Krawcke
June 5, 2017
While I suspect that selling a home can be quite arduous, selling a business must be much more challenging. The entire process can take up to three years if the owner is not prepared, according to Bill Pulte, CEO, Pulte Capital Partners LLC.
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Marchese

Final Steps of a Service Call

Attention to detail at the conclusion of a repair can be as important as the repair itself
Joe marchese
Joe Marchese
June 5, 2017
To prevent unnecessary return visits (aka callbacks) for your company or future issues for your customers, here are some helpful items to remember when completing a repair. It can be easy to overlook some of these items, but taking the extra time to complete them before leaving the call can pay off in the long run.
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Effective Habits to Improve Your Contracting Business

To grow your business, you need to know your strengths, weaknesses, and opportunities
Talbot Watkins III
June 5, 2017

Whether you focus on HVAC, plumbing, or another contracting specialty, you got into the contracting business because you wanted to be your own boss and love what you do. If you lose focus, worry about accountants, and stop thinking about what you are good at, you can fail. Adding effective habits will help you determine your strengths and weaknesses.


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