MARIETTA, Ga. — Marietta, Georgia-based Maxair Mechanical Inc. has partnered with Nashville, Tenn.-based XOEye Technologies on the deployment of a communications platform that leverages mobile devices and smart glasses to document service calls; receive real-time support; and to provide transparency for customers, helping them make more timely and informed decisions.
The recently completed rollout of XOEye’s cloud-based communication platform, Vision, improves Maxair Mechanical customers’ experience by enabling their field technicians to create and share content, enhancing on-site troubleshooting and creating video training materials.
"We are excited about the potential this new technology can provide in increased visibility to our customers,” said Jon Sterling, president, Maxair Mechanical. “Equally important is the impact it will have on our employees as a platform to share information and training."
Field service companies that are leveraging wearable technology are committed to improving the experience of their customers. Utilizing the cutting-edge technology will allow companies to be more transparent with customers and enable faster communication with them in addition to maximizing the effectiveness of their technicians.
“Maxair Mechanical understands the need to optimize their workforce to increase productivity, efficiency, and customer trust,” said Aaron Salow, CEO, XOEye Technologies. “We look forward to helping them gather actionable data so they, and their customers, can start seeing results right away.”
Publication date: 6/5/2017