HVAC ContractingNewsBusiness ManagementServices | Apps | SoftwareApps & Software

The NEWSMakers Podcast: Aaron Services Launches AI Assistant to Help Troubleshoot Plumbing Problems

Built from the company’s own knowledge base, the AI tool answers homeowner questions and helps determine when it’s time to call a pro

In this episode of the Newsmakers Podcast, Sara Adams of Aaron Services discusses the company’s launch of a custom AI assistant and Alexa tool designed to help homeowners troubleshoot DIY projects and also book more jobs. Built from the contractor’s own blog and technical knowledge base, the system provides preliminary guidance, answers common questions, and helps customers determine when it’s time to call a professional. Adams explains how safety guardrails prevent the AI from advising on potentially dangerous repairs involving gas, electricity, or pressurized systems. She also shares how the tool supports customer service teams, improves scheduling conversions, and reflects a broader trend toward AI-driven customer engagement in the trades.

Want to see Erin in action? Check her out here: 24/7 HVAC and Plumbing Help | Aaron Services Atlanta.

Access More Podcast Episodes

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

Dylan Kurt is an editor with The ACHR News. He is an award-winning political journalist with a bachelor’s degree in Journalism from the University of Iowa. Growing up, Dylan spent a lot of time fetching tools and assisting his dad, who held professional licenses in HVAC, plumbing, electrical, and refrigeration, at his small plumbing and heating business.