The NEWSMakers Podcast: What’s “Speed to Close” in the HVAC World? Let’s Ask Ben Phillips

How long from when a customer first goes to an HVACR contractor's website does it take for them to start thinking about a replacement? And then from there, how long does it take them to hire that contractor to do the job? Eden's goal: to make this timeframe as short as possible. In this episode of the NEWSMakers podcast with host and ACHR NEWS editor, Dylan Kurt, and Ben Phillips, founder and CEO of Eden, Phillips discusses doing just that — shrinking the gap from first click to booked install. How? Well, with instant, transparent quotes of course. What kind of a difference can this make for HVACR contractors, and what does "speed to close" mean anyways in the HVACR world? Listen below.

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KEYWORDS: Customer Service and HVACR Podcasts in HVACR

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Dylan Kurt is an editor with The ACHR News. He is an award-winning political journalist with a bachelor’s degree in Journalism from the University of Iowa. Growing up, Dylan spent a lot of time fetching tools and assisting his dad, who held professional licenses in HVAC, plumbing, electrical, and refrigeration, at his small plumbing and heating business.