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The NEWSMakers Podcast: AI, Google Search, and HVAC

On this episode, Nathaniel “Than” Hancock, chief operating officer at Podium, and Keith Massey, strategic partner manager, Podium, join us to explore how artificial intelligence is transforming customer communication in the HVAC industry — highlighting the tools and strategies AI can provide for improving response times, boosting employee adoption, maintaining personalization, and unlocking opportunities like scheduling, marketing, and upselling through intelligent automation.

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Hannah Belloli is editor-in-chief of Plumbing & Mechanical and Supply House Times. She brings six years of experience as a trade journalist with BNP Media, including four years as an editor at The ACHR NEWS and two years with Walls & Ceilings. Hannah holds a bachelor’s degree in communications from Wayne State University, where she also earned minors in English, journalism, and creative writing. As the daughter of a carpenter, she has long held an appreciation for the skilled trades and the professionals who drive the industry forward.