Opinions

Count Your Success in the HVAC Industry

Scoring your business with the success inventory survey

July 1, 2019

Success is an attitude that can focus on the positive instead of the negative, and that will get your business further in the rest of 2019.

Letters From Our Readers: July 1, 2019

July 1, 2019

The following remarks were made regarding the article “Renewable Resources Could Save American Suburbs,” written by Maria Taylor, business management editor of The NEWS, published May 27.

Take Time to Check Your Google My Business Listing

Managing the photos, reviews, and questions sections will help your contracting business

Kyle Gargaro

June 24, 2019

If HVAC contractors are not taking advantage of Google My Business, they should start now.

Congress, HFCs, and Taboo

Industry leaders pitch plans, but some words are off-limits

Robert Beverly

June 17, 2019

Comments at the HARDI Fly-In about the reportedly upcoming industry-supported federal HFC phasedown legislation often sounded like Taboo rules.

Make Sure Your HVAC Customers Know the Services You Provide

Tell customers about the comprehensive solutions you offer

Kyle Gargaro

June 10, 2019

As HVAC contractors, you offer homeowners many products and services. Make sure they know exactly what you offer, so they can start buying.

A Good Economy Is a Mixed Blessing for HVACR Contractors

The high demand for work is a reminder of the high demand for workers

Joanna R. Turpin

June 3, 2019

Most contractors struggle to find and retain workers, and this problem is not likely to get better anytime soon. That is why it is becoming so important to think outside the box when it comes to attracting talent.

Renewable Resources Could Save American Suburbs

Renewables might be the solution to degrading infrastructure

Maria Taylor

May 27, 2019

If we keep building more subdivisions, we’ll run into a crisis when all the infrastructure that makes suburbia possible needs to be repaired.

How to Have Exceptional HVAC Customer Service

Little things make a big difference when working with customers

Kyle Gargaro

May 20, 2019

Simple things, like the difference between saying “my pleasure” versus “no problem,” will stand out to your customers.

Cellphones Are Effectively Sapping Technicians' Productivity

Screen addition affects the HVAC market too

Joanna R. Turpin

May 13, 2019

What do customers think if technicians are constantly checking their cellphones in the field? The impression is not good.

Letters From Our Readers: May 13, 2018

May 13, 2019

The following remarks were made regarding the article “Is Raising Heat Pumps Really Necessary?” written by Robin Boyd, HVAC consultant, published May 23, 2011.