Do you remember the cartoon “The Jetsons?” Of course you do. Who could forget the futuristic family of the 1960s (and later the 1980s) that inhabited a world full of futuristic gadgets and gizmos that, at the time, seemed fit only for two-dimensional fiction?
I recently attended ACCA’s IE3 Indoor Environment and Energy Expo in beautiful Nashville, Tennessee. During the varying roundtable sessions, one very important issue stood out — recruiting new technicians. Those in attendance discussed a lot of different recruiting methods. I eagerly listened as contractors spilled their secrets.
It would be fair to say the geothermal industry is at a bit of a crossroads. Despite being around for more than 30 years, the math says it accounts for less than 1 percent of the HVAC market. And, for the first time since 2007, geothermal contractors are out in the market selling their residential products without a 30 percent tax credit.
Customer service is a key component in every business, including HVAC contracting companies. In fact, customer service may even be more important in a service business because, most of the time, customers are calling because they have some kind of problem with their heating or cooling systems.
The NEWS has elected to create a “Legends of the HVACR Industry” Award. This will be a bit like a hall of fame for the industry. And since there is no time like the present, we are beginning this year.
I attended my fair share of trade shows, conferences, and seminars during my seven years in hospitality. And, I’ll admit, I did not go into my first one with open arms. I thought it was stupid and a waste of money, until I got there, that is. I was impressed and happy to admit I was wrong. But, all my trade show, conference, and seminar experience combined is nothing compared to the AHR Expo.