Can you remember back not too many years ago when things were really going well and we got into the habit of raising prices every six months or so? 

Are service agreements a significant part of your business?

Based on our economic situation and the tough business world it might be a long shot for a company to last 10 years or 10 months. Sure, you might be at the top of your game and market this year, but where will you be in five, 10, or 40 years? 

Contractors discuss the regional standards lawsuit and comment on how business is going so far this year.

It seems like Congress can’t agree on much these days — at least not in any timely fashion. And definitely not without a lot of whining, name calling, finger pointing, and foot stomping.

Listeners will learn a little bit more about ductless air conditioning systems from a man who has been involved in selling them for more than 20 years, Mike Haines. 

AchieveGlobal then analyzed the interview transcripts to determine what competencies create exceptional experiences for customers. By studying their findings, we can develop a list of recommendations for our customer service employees, which, hopefully, will make them top customer contact employees.

Listeners will be introduced to Greenheck’s new Housed Plenum Fan Array (HPA) offering. You’ll hear about the performance and service benefits of incorporating multiple small fans versus one single large fan into new and/or retrofit air-handling applications.