At the end of the day, it is imperative that contractors do not lose focus of the fundamentals, which, in the HVAC world, include performing a correct installation while providing superior customer service.
Even if writing isn’t your thing (or if you simply don’t have the time to devote to it), your company can still have quality, timely, relevant content on its website — content that will not only translate to sales leads, but also help establish your company as a trustworthy source of information within your community.
More than three-quarters — 77 percent — of consumers who decided on the brand they wanted to purchase before choosing the installing contractor used the internet to research their purchases.These are the buying habits of your customers. It is important that you know this information and, more importantly, that you know how to use it to your advantage.
The skills gap is just one topic frequently discussed within the HVAC industry, and reasonable discussion and a healthy dialogue between contractors can only benefit everyone moving forward. Your means of contributing may differ from the guy across the street, and that is perfectly fine.
Look around at your employees. Is there someone being underutilized? Is there someone not getting a promotion because perhaps some feel he or she has yet to pay the necessary dues? Are you worried about how the older generation will deal with such a young boss? Take a second look and see if anyone in this younger generation would be a match for a position up the corporate ladder.
While often unheralded, service dispatch is undoubtedly a key cog in a successful contracting business. With the proper people and procedures in place, dispatch can become a vital part of running an efficient, profitable service department.
Take a look around your office right now. Notice any glazed eyes or slack expressions? It’s not too late to get your employees fired up and motivated. Create a contest and cultivate some friendly competition or organize a summery-themed potluck. Remember, happy employees create happy customers.