ACHR News
search
Ask ACHR NEWS AI
cart
facebook twitter instagram linkedin youtube
  • Sign In
  • Subscribe
  • Sign Out
  • My Account
ACHR News
  • NEWS
    • Breaking News
    • New HVAC Products
    • Featured Products
    • Manufacturer Reports
    • HVAC Data
    • Legislation
    • ACHR NEWS Centennial
  • RESIDENTIAL
    • Air Conditioners
    • Furnaces
    • Residential Heat Pumps
    • Ductless
    • Residential IAQ
    • Testing, Monitoring, Tools
    • Components & Accessories
  • COMMERCIAL
    • Air Handlers
    • Rooftop Units
    • Chillers and Cooling Towers
    • Commercial Heat Pumps
    • Boilers and Hydronics
    • VRF/Ductless
    • Commercial IAQ
  • REFRIGERATION
    • Refrigerants
    • Refrigerant Regulations
    • Leak Management
  • CONTRACTOR PRO
    • Geothermal
    • Homeowner Study
    • VRF and VRV Ductless
    • Unitary Trends
  • EDUCATION
    • Training and Education
    • Business Management
    • Service and Maintenance
    • Continuing Education
    • Market Research >
      • HVAC Brand Awareness Report
      • VRV, VRF, VRVZ Report
      • Unitary Trends Report
      • Water Heat Professionals Report
    • Webinars
    • Sponsor Insights
    • eProducts Info
    • White Papers
  • EVENTS
    • HVAC Contractor Forum
    • Industry Events and Webinars
  • MEDIA
    • Videos
    • AHR Expo 2025 Videos
    • Podcasts >
      • ACHR News Podcast
      • HARDI Podcasts
      • AHR Expo Podcasts
      • ACCA Podcasts
    • Interactive Spotlights
    • Quizzes
    • eBooks
    • HVAC Talkback
  • HVAC GROUP
    • ACHR NEWS >
      • Current Issue
      • Digital Edition
      • Subscribe
    • Distribution Trends
    • SNIPS NEWS >
      • Join SNIPS NEWS
    • Engineered Systems News >
      • Join ES News
    • HVACR Directory
    • Contests
    • Newsletters
    • Contact
    • Advertise
    • My Account

Tips for Leading Successful One-on-One Coaching Sessions

Intentional time with employees will align your visions and expectations

By Brittany Spencer
Meeting-ACHR-NEWS
May 29, 2019

Do you find yourself frustrated with your team’s behaviors and disappointed with the results you’re seeing from them? Are you having a tough time getting your employees on board with your stated expectations? 

One-on-one coaching can help.

Individually meeting with each staff member is a key aspect to ensuring that you and your team share a common vision. These meetings present an opportunity for each employee to lead a conversation about what’s going well and what items you can help with, and they give you both a chance to discuss performance and behaviors that are affecting desired results.

The most effective one-on-one coaching is consistent and frequent. When held regularly, these meetings foster an environment that’s less defensive and more reflective, thus creating a strong culture of accountability and momentum toward improvement and teamwork. Effective coaching modifies behavior; behavior produces results; results guide coaching. 

If you’re not sure where to start, here are my top tips for a successful one-on-one coaching session:

Be physically and mentally prepared

Set a schedule and share it with the employee so that you’re both respectful of one another’s time, and so that you and they can prepare. Limit each meeting to 15 minutes to enable both you and the employee to focus on specific goals and key performance indicators. Have key performance indicators and target goals available to discuss.

Listen to what’s being said and seek to understand

Explore your employee’s perspective by asking questions rather than launching into a one-way conversation. Facilitate learning through self-evaluation. Ask about behaviors that are creating both desired and undesired results. Explore with each employee what they did well. Ask how they think they could improve and what that would look like. Never tell when you can ask.

In addition to this, ensure that you’re free from distractions and engaged in the conversation. Give your full attention to your employee. There’s nothing worse than having a conversation with someone who isn’t paying attention.

Looking for quick answers on air conditioning, heating and refrigeration topics? Try Ask ACHR NEWS, our new smart AI search tool. Ask ACHR NEWS →

Gain commitment from each employee by having them create their own initiative for change

Instead of dictating what needs to happen for change to occur, invite employees to create their own actions and measurements toward desired results. I guarantee you’ll have a more committed team. Encourage your employee to demonstrate improvements.

When the meeting wraps up, genuinely thank employees for their time. Make notes for the next one-on-one coaching session so you can follow up on action items and self-evaluate your performance.

Conclusion

One-on-one coaching works. There’s a direct correlation between a company’s commitment to it and the realization of organizational and departmental goals. If you’re struggling with getting your team aligned with your goals and expectations, give one-on-one coaching a try. You and your employees will all soon be heading the same way: toward a more effective performance.

 

Publication date: 5/29/2019

 

Want more HVAC industry news and information? Join The NEWS on Facebook, Twitter, and LinkedIn today!

KEYWORDS: employee behavior employee management employee performance Leadership and HVACR

Share This Story

Brittany spencer

Brittany Spencer is an implementation coach at Nexstar Network helping guide contractors to get the most out of their technician training. Brittany has worked in the residential service industry as a financial controller and as general manager for the plumbing, electric, and HVAC trades. Brittany is passionate about teaching topics including day-to-day operations, financial planning, employee growth, and customer satisfaction. To learn more, visit www.nexstarnetwork.com, call 888-240-7827, or email membership@nexstarnetwork.com.

Recent Comments

Great article

Agree Completly

Butch Welsch

People who really want the job are the...

Nexstar Network Training Implementation Coach

Subscription Center
  • Create an Account
  • Start a Subscription
  • Manage My Account
  • Sign Up for Newsletters
  • Visit Customer Service
  • Update Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to The News audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of The News or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Piggy Bank
    Sponsored byWatercress Financial

    Energy Prices, Inflation, and HVAC: What Today’s Homeowners Care About

  • Refrigerated Food
    Sponsored bySolstice Advanced Materials

    R-455A Refrigeration: A Cold Storage Solution for the Future

  • Airex Rooftop Units
    Sponsored byAirex Manufacturing Inc

    Consolidating Roof Penetrations: A Growing Trend in Multifamily HVAC Design

Popular Stories

Refrigerants-and-gauge.jpg

HVAC Industry Warns of Counterfeit Refrigerants Entering U.S. Supply Chain

Data_Center_facility.jpg

HVAC Manufacturers Respond to Growing Data Center Backlash

Lennox equipment

Platinum Equity to Sell Heat Controller to Lennox

HVAC Minute retail refrigeration system

EPA Final Rule’s Impact on R-410A Deadlines

HVAC-tech-van.jpg

Report: Only 65% of HVAC Technician Time is Billable Hours

View The ACHR NEWS
Centennial Anniversary Timeline

The ACHR News Timeline Chart
Submit a Letter
Submit a letter to our editors.

Events

November 6, 2025

Next-Gen Data Center Cooling: HVAC Innovation and Real-World Solutions

On Demand As AI workloads and high-density computing push traditional cooling methods to their limits, the data center industry is accelerating the adoption of next-generation HVAC technologies.

July 28, 2026

How Top Home Services Companies Turn Every Conversation Into Predictable Revenue

In this webinar, we'll outline how top contractors are turning every conversation into predictable revenue by coaching every comfort advisor visit, not just the ones a manager rides along on.

View All Submit An Event

Poll

Summer Staff

Are you fully staffed for the summer season?
View Results Poll Archive

Products

BNI Mechanical/Electrical Square Foot Costbook, 2026 Edition

BNI Mechanical/Electrical Square Foot Costbook, 2026 Edition

See More Products
Designing Systems Using A2L Refrigerant - Free Webinar - 7/22/2026
×

Sign Up. Stay Informed.

The #1 trusted source for the HVACR industry since 1926

SUBSCRIBE
  • RESOURCES
    • Advertise
    • Contact Us
    • Advisory Board
    • Classifieds
    • Submit a Letter
    • Directories
    • Store
  • ACCOUNT CENTER
    • Create an Account
    • Start a Subscription
    • Manage My Account
    • Sign Up for Newsletters
    • Visit Customer Service
    • Update Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing