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In this day and age, it’s hard to believe that some contractors hesitate to train their technicians.

My indispensable reference source is the three-volume Encyclopedia of Associations, published by Gale Research and edited by Sandra Jaszczak.

What we seem to be forgetting is that courtesy is extremely important in keeping a business running smoothly.

My most recent foray into the emotional and human side of our business was in Oklahoma City, OK.

The News is going to have its first-annual summer bash next month.

Letters and feedback about the hvacr industry.

Comments to the editor.

You see, I leave Engineered Systems, another successful Business News Publishing Co. magazine, to become editor of The News.

If your contracting company is doing the right things — maintaining personal contact with customers, providing prompt, accurate service, following up to make sure customers are satisfied, and generally listening to their needs — then your company is strong, and will survive most any competitive wind that blows your way.

Letters dealing with the hvacr industry.