Hannah Belloli-Oster

In the HVACR industry, the potential for equipment to become smarter after its installation is still relatively new. But as manufacturers explore how connectivity and software can improve performance, reliability, and customer service, OTA updates are emerging as promising possibilities.  

Not every technician learns the same way, so why are they still being trained as if they do? By combining all types of learning styles, meeting techs where they are at, and gamifying activities, technicians retain more, apply more in the field, and feel more confident in their skills. 

The HVAC Tactical Awards is an event chock-full of people who just want to highlight those in the HVACR industry making strides. And this year, 450 people showed up to the award show in Las Vegas to give credit where credit is due. 

Not sure where to start with AI? During a learning lab on the PHCC trade show floor, Andrew Adams, director of partnership marketing at Scorpion, outlined some AI must-dos to win the digital marketing race.  

Despite signs of improvement heading into 2026, conditions remain fragile. Affordability pressures, tight lending standards, and elevated material costs are still shaping how — and where — projects move forward.  

For HVACR contractors, the shift to electric is no longer a hypothetical or a phenomenon. It’s become a force shaping demand, training needs, pricing strategies, and long-term business planning. 

For HVACR contractors, smart thermostats that use AI-enabled controls are changing installation practices, customer expectations, and long-term service opportunities.