Articles Tagged with ''residential contractors''

Welsch Heating & Cooling Named ACCA’s Residential Contractor of the Year

The company ‘exemplifies the qualities that all of the best companies in the industry share’
February 19, 2016

ACCA has named Welsch Heating & Cooling Co., St. Louis, as its 2016 Residential Contractor of the Year. The company will be presented with the award on March 10 at the opening MainStage of the ACCA 2016 conference in Charlotte, North Carolina.


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When dealing with an angry customer, the general consensus among experienced HVAC contractors is always the same: start by listening.

Responding to Angry Customers

Contractor share tips to stay cool when customers get hot
Kimberly Schwartz
February 15, 2016

While some folks are harder to please than others, HVAC contractors say there are proven practices that can help prevent a tense situation from escalating. And, with the right tactics, you can even turn an angry customer into a happy, satisfied one.


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