Do your employees believe in your company? Your people can’t sell your company unless they do. This is especially true for your customer service personnel. One of the keys to improving their performance is to get them to believe in your company.
You have certainly earned your big fancy office but what does it say to your team? I travel to a tremendous amount of small businesses that cover a lot of trades and I always ask for a tour. I want to see everything so I get a view of the workspace but, more importantly, a glimpse into the owner’s mind regarding different departments.
