SCOTTSDALE, Arizona – GPS Insight was acknowledged for their customer service from The 2018 American Business Awards. GPS Insight won the Bronze Stevie Award for Customer Service Department of the Year in the software category.
According to a survey of over 200 contractors, the top three fleet concerns for service businesses are labor costs, fuel costs, and vehicle maintenance.
Each of these business challenges provides their own unique issues to service businesses with fleets of any size. The common thread between these challenges is a lack of accountability with the drivers. If there’s no system of monitoring behavior and keeping track of certain information, then how do you know what is causing each of these types of pain points?
In the world of HVACR, the focus is often directed toward the equipment in the field, such as a/c units, furnaces, boilers, air handlers, and condensing units. However, fleet management is an essential part of the business that cannot be overlooked or forgotten.
Your performance can be stellar compared to industry averages, but the customer’s viewpoint can be stuck in “I don’t know what I’m paying for, the system still breaks down,” and “You’re only trying to upsell me.” So, how do you change this?
According to the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA), there were 6.3 million police-reported vehicle crashes in the U.S. in 2015. Those crashes resulted in more than 35,000 fatalities and 2.4 million injuries.
Maintenance, GPS, and leasing options are all important factors
March 6, 2017
According to Automotive Fleet’s 25th annual operating cost survey, 2016 marked the fourth consecutive year fleet operating costs remained stable, primarily due to lower gas and diesel prices. Other contributing factors include newer, more fuel-efficient vehicles and the increased implementation of telematics systems that result in improved route optimization and allow companies to easily identify drivers who are engaging in behaviors that decrease miles per gallon (mpg).
If you’re a contractor who is willing to invest in technology to add efficiency to your business, you should consider adding GPS tracking to your fleet.
To help business owners manage their assets, a growing number of tool and fleet-tracking software manufacturers are utilizing GPS tracking, radio frequency identification (RFID) transmitters, Bluetooth, bar codes, and more.