Articles Tagged with ''Leadership and HVACR''

Consultant and author Al Levi will present “The 7-Power Contractor: A Less Stress More Success Approach to Running a Successful Contracting Business” at the inaugural Service World Expo.

Marketing takes time, money, and lots of preparation. One of the best ways to prepare yourself is to develop a solid marketing plan. A strong marketing plan will ensure you’re not only sticking to your schedule, but that you’re spending your marketing funds wisely and appropriately.

The other day, I had the pleasure of discussing the challenges of marketing ROI with Jim Obermayer, CEO and executive director of the Sales Lead Management Association, on his Internet radio show.

Myths about customer relationships abound in the world of distribution. A few are based in reality while some are based on a promotion gone viral. At best, most are only partially accurate. The adage, “the customer is always right,” has always stuck in my craw. I suspect many fine folks out in distributorland will disagree when I say if you live by this motto, you will soon be enjoying downward mobility and celebrating financial ruin.

New York and California recently made headlines when they became the first states in the nation to adopt plans to raise their statewide minimum wage rates to $15 per hour. The controversial legislation has drawn a myriad of comments from political parties, workers, and business owners, including HVAC contractors.

With technology developmenting so quickly and customer expectations steadily rising, the way service technicians do their jobs is rapidly changing. Companies that are able to implement new technologies and adapt job expectations for field service techs will reap the benefits of a profitable service department in an increasingly service-focused economy.

The performance review process can be a headache for managers and employees alike, but it’s an important procedure for contracting businesses when it's done correctly.