Communication - Articles - Page 2

LG Touts Its HVAC Electrification Efforts During AHR Expo Presentation

‘We Have the Right Story’

January 24, 2024

LG plans to increase U.S. manufacturing capability and training opportunities and invest $8 billion in research and design and other programs that will boost its competitiveness in an HVAC market that’s moving toward electric equipment.

Artificial Intelligence Smooths Exchanges Between HVAC Contractors and Customers

AI will not replace HVAC technicians, rather it will allow techs to better serve customers

Matt Jachman

April 7, 2023

The AI features in communications software, such as voice-to-text and message-flagging, have made for faster, easier customer-contractor communications that are also more personalized and have less room for misunderstanding.

Communication Across the Supply Chain: Mapping the Channel and Flow of Information

February 4, 2023

AHR Expo session, hosted by AHR Expo on Feb. 6 at 2:30 p.m. in auditorium C102.

Prokeep Enlists Top National Talent to Board and VP Positions

Prepares for growth, product expansion in 2023

December 22, 2022

Prokeep announced the recent appointment of board member, Scott Wolfe Jr., in addition to new Vice President of Product, Bryan Hjelm, and Vice President of Sales, Derek Halpern.

HVAC Customer Service: Three Steps to Make It Memorable

Garrett Wilson

November 3, 2022

HVAC customer service is crucial to any business, as first impressions and lasting memories can help your company succeed. Here are three steps for improving your HVAC customer service.

Two-way Radios Improve HVAC Business Communication

Stewart McClintic

September 29, 2022

Effective communication is key to the success of any business, and HVAC business owners and employees are no exception. One of the best tools for improving on-the-job communication is two-way radios.

The NEWSMakers Podcast: HVAC Technicians and Soft Skills

August 17, 2022

In the latest episode of The NEWSMakers podcast, Kyle Gargaro, editorial director for The ACHR NEWS, talks to Steve Coscia from Coscia Communications.

Four Reasons Why HVAC Contractors Should Be Texting Their Customers

Done right, business texting builds trust with customers

Hannah Belloli-Oster

August 8, 2022

Texting with customers can bring business in, aid in the hiring process, and earn customer trust. But there are right ways to do it.

What Makes a Great Leader and How to Instantly Spot a Bad One

James Leichter

June 28, 2022

I don't know how to describe a great leader, but I certainly know one when I see one. Let me offer several things to look for in a great leader as well as how to spot someone who is not.

A Dedicated Number for Texting Can Help HVAC Companies

Compliance with federal texting requirements is key

Tom Sheahan

June 14, 2022

By using a dedicated number for texting that remains the same over time, avoids the use of employees’ personal phones, and enables two-way communication, companies can generate brand loyalty and better serve their customers.