Customer service series published by MSCA
The self-paced, 30-module program is designed for in-house training, and can be presented by a non-professional trainer such as the company’s service manager, according to the association.
The Leader’s Guide sells for $70, with discounts available to MSCA members. It contains class content, full text of the Participant Workbook, and the web address for downloading overheads that review key points.
The Participant Workbook sells for $9 each for the first 25 copies and $7 each for 26 or more, with discounts available to MSCA members. It includes materials for all 30 modules and notes for each session.
For additional information, contact Antoinette Shupp at 800-556-3653, or visit the online store at www.mcaa.org/store.
Publication date: 08/21/2000