PHILADELPHIA — Steve Coscia, CSP at Coscia Communications Inc., has published an eBook entitled Customer Service Superiority. The eBook’s chapters feature customer service principles (Communication, Opportunities, Relationships, Etiquette, and Lessons) that are comprised of anecdotes and case studies that describe and link specific behaviors to service disciplines in a fun and lively format. Chapters are divided into sub-topics and bulleted key points which simplify and delineate the subject matter.
“I write the way I speak,” said Coscia, regarding the eBook’s content. Coscia’s new eBook is available in PDF format for only $15.00 on the ACHR News online store, available here.