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The NEWSMakers Podcast: Data Driven HVAC Decisions

There are many different ways for HVAC contractors to acquire the data they need to better serve their customers. But Frank Bacchetta of Total Comfort Group took on the project of building their own data gathering program to help them deliver great customer service to their commercial HVAC customers.

Bacchetta stops by The ACHR NEWS podcast to discuss how they accomplished this and what it meant for his business. He also provides an outlook of the general HVAC commercial market.

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Kyle Gargaro is Editorial Director & Associate Publisher of The ACHR NEWS. He can be reached at 248-244-1720 or kylegargaro@achrnews.com. Gargaro has been with The ACHR NEWS since 2004, first as Legislation Editor, then Managing Editor, and now as Editorial Director & Associate Publisher. He holds a bachelor’s degree in Journalism.