RICHARDSON, Texas — Lennox and ServiceTitan have agreed to a partnership that establishes the software company as Lennox Residential HVAC’s exclusive field service management (FSM) provider.

The agreement provides both organizations with mutual customer access to a range of functions that help drive efficiency and enhance the customer experience, according to a press release from Lennox.

“Lennox has a proven history of product advancement and digital innovation. Our collaboration with ServiceTitan underscores the shared dedication to equipping dealers with tools that streamline workflow and elevate the customer experience,” said Gary Bedard, president of Lennox Home Comfort Solutions. “We’re confident the innovative features that ServiceTitan offers, coupled with the strong product and service offerings Lennox provides, will empower dealers and support our customers amid growing demands.”

The partnership will allow Lennox dealers who use ServiceTitan to access Lennox product content and real-time pricing and availability and place electronic purchase orders from within the software. Lennox and ServiceTitan will also develop and launch a comprehensive Lennox Package complete with prebuilt customizable sales proposals, on-the-job checklists, marketing campaigns, lead integration through the Lennox dealer locator, Internet of Things (IoT) leads, and the management of consumer rebates and warranty registrations, the press release said.

A key component of the partnership is the support provided to mutual customers, Lennox said. In addition to the planned integrations, Lennox customers will have a support channel through ServiceTitan to further assist them with any needs.

“Prioritizing customer retention and revenue growth is key for contractors nationwide, so identifying opportunities to streamline operations is crucial,” said Vahe Kuzoyan, co-founder and president of ServiceTitan. “Our new software-focused partnership with Lennox provides businesses the tools to achieve their goals and deliver best-in-class customer service."