ACHR News
search
Ask ACHR NEWS AI
cart
facebook twitter instagram linkedin youtube
  • Sign In
  • Subscribe
  • Sign Out
  • My Account
ACHR News
  • NEWS
    • Breaking News
    • New HVAC Products
    • Featured Products
    • Manufacturer Reports
    • HVAC Data
    • Legislation
    • ACHR NEWS Centennial
  • RESIDENTIAL
    • Air Conditioners
    • Furnaces
    • Residential Heat Pumps
    • Ductless
    • Residential IAQ
    • Testing, Monitoring, Tools
    • Components & Accessories
  • COMMERCIAL
    • Air Handlers
    • Rooftop Units
    • Chillers and Cooling Towers
    • Commercial Heat Pumps
    • Boilers and Hydronics
    • VRF/Ductless
    • Commercial IAQ
  • REFRIGERATION
    • Refrigerants
    • Refrigerant Regulations
    • Leak Management
  • CONTRACTOR PRO
    • Geothermal
    • Homeowner Study
    • VRF and VRV Ductless
    • Unitary Trends
  • EDUCATION
    • Training and Education
    • Business Management
    • Service and Maintenance
    • Continuing Education
    • Market Research >
      • HVAC Brand Awareness Report
      • VRV, VRF, VRVZ Report
      • Unitary Trends Report
      • Water Heat Professionals Report
    • Webinars
    • Sponsor Insights
    • eProducts Info
    • White Papers
  • EVENTS
    • HVAC Contractor Forum
    • Industry Events and Webinars
  • MEDIA
    • Videos
    • AHR Expo 2025 Videos
    • Podcasts >
      • ACHR News Podcast
      • HARDI Podcasts
      • AHR Expo Podcasts
      • ACCA Podcasts
    • Interactive Spotlights
    • Quizzes
    • eBooks
    • HVAC Talkback
  • HVAC GROUP
    • ACHR NEWS >
      • Current Issue
      • Digital Edition
      • Subscribe
    • Distribution Trends
    • SNIPS NEWS >
      • Join SNIPS NEWS
    • Engineered Systems News >
      • Join ES News
    • HVACR Directory
    • Contests
    • Newsletters
    • Contact
    • Advertise
    • My Account
HVAC ContractingNewsBusiness ManagementCoronavirus Coverage

Transparency Plays Key Role When Leader Gets COVID-19

Disease doesn’t know who is in charge

By Ted Craig
Lance Bachmann

OUT OF THE OFFICE: Lance Bachmann, founder of 1SEO, is someone who likes to work, but COVID-19 kept him out of the office for weeks.

October 27, 2020

As recent events have shown, leaders can get COVID-19, too. What happens when a leader, ranging from an HVAC contractor to the President of the United States, gets sick? Even a mild case of COVID-19 often keeps that person out of the office for weeks. Lance Bachmann, founder of 1SEO — a digital marketing firm that services numerous HVAC companies — recently found out how his business functions without him when he came down with COVID-19.

READ MORE ABOUT

• Coronavirus Coverage

• Succession Planning

• Business Management

 

ACHR NEWS: What was your experience with COVID-19?

Bachmann: A friend called me on a Friday afternoon at around 4:00 and told me he had COVID. I was with him about 10 days prior. I felt fine, I had no symptoms. I went in for a rapid test and that came back negative. I went to another lab and they called me on Monday morning to say I tested positive.

I immediately called my leadership team and told them I had tested positive for COVID. We realized we had two options: keep it private and not tell anyone, or tell everyone. Once you tell one person, it’s one too many people you’ve told. By 9:30 that evening, everyone in the company knew about. We told everyone who didn’t have insurance that we would pay for the rapid test.

We had more than 40 employees get tested, and not one came back positive. My wife came back positive. My son came back positive. My two other sons did not.

 

ACHR NEWS: How did you handle the day-to-day operations from home?

Bachmann: The leadership team pretty much runs the day-to-day operations. I guide it and do a lot of the product development. So nothing really changed.

Looking for quick answers on air conditioning, heating and refrigeration topics? Try Ask ACHR NEWS, our new smart AI search tool. Ask ACHR NEWS →

The problem is that the kids were at home. I’ve got three young boys under 17. My team jumped in and helped out a lot. I normally work 12 hours a day on average. I wound up working eight hours a day, due to the kids and the craziness.

 

ACHR NEWS: Do you ever feel a lot of symptoms?

Bachmann: The craziest part is when the lab told me, it was almost two weeks later. I wound up quarantining for two and a half weeks after that because the leadership team wanted to ensure our staff was comfortable. The only symptom I felt was like a sinus infection. I felt tired. I felt fatigued.

My wife had no symptoms. My son had no symptoms.

 

ACHR NEWS: Was being transparent the most important thing you did?

Bachmann: My employees were great. They understood. We’re very open here. We have about 100 employees, and it’s like a family. Everyone is very honest, very caring. The problem was out in the community. I actually said to people from a soccer league that if you keep pressing people like this, making their lives miserable, no one is going to tell you.

I believe in transparency. That’s what leaders do. I’m a very transparent person in my whole life.

 

ACHR NEWS: What was it like only being to work half as much as usual?

Bachmann: I enjoy working. I love digital marketing. I love building up companies. I like a team atmosphere. I’m glad to be back.

 

ACHR NEWS: What is the importance to a business owner of staying healthy, even in normal times?

Bachmann: The only reason I try to keep myself in somewhat decent shape is that we’re going at 150 miles per hour. When you own a business, run a business, you’re competing from the moment you wake up. You’re phone’s ringing, you’re handling things, you’re dealing with other people’s stress, you’re playing counselor. You’re playing so many different roles, dealing with millions of dollars, and you have other people’s lives in your hands.

If you can keep yourself mentally sharper and in good health, it’s such a difference maker. You’ll make better decisions in a stressful environment. Did it help with COVID-19? I don’t know. My friend who is a doctor said it did.

 

ACHR NEWS: What have you learned from this?

Bachmann: I was glad I never let the fear control me in my decision making. If you own a business, you’ve got a job to do. You’ve got to move forward in the best way you can. I’m not a big news person. I just looked at the data from the CDC and made the best decisions I could. We knew we had to keep moving our business forward in a safe way.

I’m a data person. I see the numbers. Statistically, I have a better chance of dying in a car crash — by a lot higher percentage — than I do of dying from COVID-19. I still drive every day. I’m diligent for the other people it might hurt and they may not have the same statistical chance that I do.

KEYWORDS: health and HVACR Leadership and HVACR succession planning

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

 

Ted craig

Ted Craig is the business management editor for The ACHR News. He covers areas such as marketing, back office operations, and regulation.

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • HVAC-enrollment

    The Trades Are Back: HVACR Programs See Nearly 30% Enrollment Spike

    A new wave of future technicians is entering the pipeline.  
    News
    By: Matt Jachman
  • 2025 Top 40 Under 40

    2025 Top 40 Under 40 HVACR Professionals List

    The 11th annual Top 40 Under 40 list highlights those...
    HVAC Residential Market
    By: Hannah Belloli-Oster
  • LG Ductless Mini-Split Systems

    The 9 Types of Heat Pumps

    As the U.S. moves toward electrification, heat pumps are...
    HVAC Commercial Market
    By: Joanna R. Turpin
Subscription Center
  • Create an Account
  • Start a Subscription
  • Manage My Account
  • Sign Up for Newsletters
  • Visit Customer Service
  • Update Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to The News audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of The News or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Piggy Bank
    Sponsored byWatercress Financial

    Energy Prices, Inflation, and HVAC: What Today’s Homeowners Care About

  • Refrigerated Food
    Sponsored bySolstice Advanced Materials

    R-455A Refrigeration: A Cold Storage Solution for the Future

  • Airex Rooftop Units
    Sponsored byAirex Manufacturing Inc

    Consolidating Roof Penetrations: A Growing Trend in Multifamily HVAC Design

Popular Stories

Refrigerants-and-gauge.jpg

HVAC Industry Warns of Counterfeit Refrigerants Entering U.S. Supply Chain

Lennox equipment

Platinum Equity to Sell Heat Controller to Lennox

HVAC Minute retail refrigeration system

EPA Final Rule’s Impact on R-410A Deadlines

HVAC-tech-van.jpg

Report: Only 65% of HVAC Technician Time is Billable Hours

Dealer_Couple2_Kitchen_Estimate.jpg

Predicting the Next Service Call

View The ACHR NEWS
Centennial Anniversary Timeline

The ACHR News Timeline Chart
Submit a Letter
Submit a letter to our editors.

Events

November 6, 2025

Next-Gen Data Center Cooling: HVAC Innovation and Real-World Solutions

On Demand As AI workloads and high-density computing push traditional cooling methods to their limits, the data center industry is accelerating the adoption of next-generation HVAC technologies.

July 28, 2026

How Top Home Services Companies Turn Every Conversation Into Predictable Revenue

In this webinar, we'll outline how top contractors are turning every conversation into predictable revenue by coaching every comfort advisor visit, not just the ones a manager rides along on.

View All Submit An Event

Poll

Summer Staff

Are you fully staffed for the summer season?
View Results Poll Archive

Products

BNI Mechanical/Electrical Square Foot Costbook, 2026 Edition

BNI Mechanical/Electrical Square Foot Costbook, 2026 Edition

See More Products
Designing Systems Using A2L Refrigerant - Free Webinar - 7/22/2026

Related Articles

  • Chicago-Area Firm Plays Key Role in Production of Biodiesel Plant

    See More
  • HVAC Social Distancing Training

    HVAC Contractors Use Technology to Create Social Distancing During COVID-19 Crisis

    See More
  • Piggy-Bank

    HVAC Contractors Seek Financing to Avoid Layoffs Due to COVID-19

    See More
×

Sign Up. Stay Informed.

The #1 trusted source for the HVACR industry since 1926

SUBSCRIBE
  • RESOURCES
    • Advertise
    • Contact Us
    • Advisory Board
    • Classifieds
    • Submit a Letter
    • Directories
    • Store
  • ACCOUNT CENTER
    • Create an Account
    • Start a Subscription
    • Manage My Account
    • Sign Up for Newsletters
    • Visit Customer Service
    • Update Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing