RENO, Nevada — SupplyHouse.com, which is headquartered in Melville, New York, opened a new distribution and call center in Reno, Nevada. The 190,000 square-foot building is intended to provide improved lead times and customer service hours to the West Coast, as well as approximately 30 customer service and order fulfillment positions.
"We're extremely excited for the significant service improvements our new Reno, Nevada, location will provide to our customers, especially those on the West Coast" said Fernando Cunha, COO. "Our time in transit to the West Coast has historically been 3-5 business days. We will now be able to serve the majority of our West Coast customers in one day."
With its new location, SupplyHouse.com will expand its Fast Track zip codes to the West Coast while still covering locations near its New Jersey and Ohio distribution centers. SupplyHouse.com's Fast Track program allows customers in select locations to place orders for in-stock items and receive them the next day dependent upon their location. California, most of Nevada, and major cities in Arizona, Utah, Idaho, Oregon, and Washington will now be able to benefit from the West Coast Fast Track service.
Along with improved lead times, the company said that its West Coast customer service hours will be extended.
"The new West Coast customer care center will extend our customer service hours from 8 a.m-6 p.m. EST to 8 a.m.-9 p.m. EST, which will better serve our entire customer base,” explained Cunha.
Publication date: 8/22/2018