ST. PAUL, Minn. — Nexstar Network recently honored its top 20 performing member companies in customer satisfaction. More than 150 plumbing, heating, cooling, and electrical contractors across North America participated in the annual online survey.
For its exemplary customer satisfaction shown in the response from customers, Able Home Services Inc., owned by Tom Simenc of Chico, California, came out on top with the highest achievement in this survey.
“To be singled out from among 500 of the most ethical and dedicated service organizations in the nation is very humbling,” Simenc said. “We know it takes great people who are dedicated to great service every day and in every interaction in order to even be in the running. Beyond that, it’s reflective of a generous and appreciative community of clients that we are so fortunate to serve.”
The following companies were also ranked in the top 20 in customer satisfaction: Jeff Seale, owner, Accurate Electrical Services, Glendora, California; Derek and Kim Stewart, owners, Aircon Service Co. Inc., Houston; Marek Mroz, owner, American Vintage Home Inc., Evanston, Illinois; Gregg and Marie D’Attile, owners, Art Plumbing & Air Conditioning LLC, Coral Springs, Florida; David and Michael Peavy, owners, Artex Electric/Service First Electrical Pros, Texarkana, Arkansas; Jim Steinle, owner, Atomic Plumbing & Drain Cleaning, Virginia Beach, Virginia; Brian Beltz, owner, Beltz Home Service Co., Findlay, Ohio; Michael Boyd, owner, Boyd Plumbing Inc., Orangevale, California; Daniel Good, owner, Good’s Electric, Columbiana, Ohio; Bill and Debra Jones, owners, Jones Services Company LLC, Goshen, New York; Matthew Kuntz, owner, Jupiter Tequesta Air Conditioning and Heating Inc., Tequesta, Florida; Scott Peppler, owner, Lancaster Plumbing & Heating Co. Inc., East Petersburg, Pennsylvania; Leonard Koglin, owner, LenAire Inc., Bossier City, Louisiana; Mel Carr, owner, Mel Carr Electric Corp., Albany, New York; Colby and Danielle Julian, owners, Plumbing Medic Inc., Gilbert, Arizona; Scott Ambrosio and Guy Colangelo, owners, Rebmann Plumbing, Heating, and Air Conditioning, Albertson, New York; Bob Gress, owner, Signature Heating & Air Conditioning, West Chester, Pennsylvania; Ken Macadam and Bob Sweet, owners, Streamline Plumbing & Electric Inc., Raleigh, North Carolina; and Monica and Dan Ryan, owners, Village Plumbing Home Services, Houston.
Customer interaction and satisfaction are key elements of the industry and a critical part of a service provider’s growth and longevity. These companies were successful in key moments of truth in the customer experience, including scheduling convenience, courteous and respectful service, and a likelihood the customer would recommend the contractor to family and friends. The Customer Satisfaction Survey was carried out by Nexstar’s strategic partner, ReviewBuzz, which collected data from all participating members between Feb. 3 and May 29. ReviewBuzz does not include reviews in the survey results.
Publication date: 10/19/2015