ACHR News
search
Ask ACHR NEWS AI
cart
facebook twitter instagram linkedin youtube
  • Sign In
  • Subscribe
  • Sign Out
  • My Account
ACHR News
  • NEWS
    • Breaking News
    • New HVAC Products
    • Featured Products
    • Manufacturer Reports
    • HVAC Data
    • Legislation
    • ACHR NEWS Centennial
  • RESIDENTIAL
    • Air Conditioners
    • Furnaces
    • Residential Heat Pumps
    • Ductless
    • Residential IAQ
    • Testing, Monitoring, Tools
    • Components & Accessories
  • COMMERCIAL
    • Air Handlers
    • Rooftop Units
    • Chillers and Cooling Towers
    • Commercial Heat Pumps
    • Boilers and Hydronics
    • VRF/Ductless
    • Commercial IAQ
  • REFRIGERATION
    • Refrigerants
    • Refrigerant Regulations
    • Leak Management
  • CONTRACTOR PRO
    • Geothermal
    • Homeowner Study
    • VRF and VRV Ductless
    • Unitary Trends
  • EDUCATION
    • Training and Education
    • Business Management
    • Service and Maintenance
    • Continuing Education
    • Market Research >
      • HVAC Brand Awareness Report
      • VRV, VRF, VRVZ Report
      • Unitary Trends Report
      • Water Heat Professionals Report
    • Webinars
    • Sponsor Insights
    • eProducts Info
    • White Papers
  • EVENTS
    • HVAC Contractor Forum
    • Industry Events and Webinars
  • MEDIA
    • Videos
    • AHR Expo 2025 Videos
    • Podcasts >
      • ACHR News Podcast
      • HARDI Podcasts
      • AHR Expo Podcasts
      • ACCA Podcasts
    • Interactive Spotlights
    • Quizzes
    • eBooks
    • HVAC Talkback
  • HVAC GROUP
    • ACHR NEWS >
      • Current Issue
      • Digital Edition
      • Subscribe
    • Distribution Trends
    • SNIPS NEWS >
      • Join SNIPS NEWS
    • Engineered Systems News >
      • Join ES News
    • HVACR Directory
    • Contests
    • Newsletters
    • Contact
    • Advertise
    • My Account
Guest Column

The Service Ticket: Unit High-pressure Cut-out

Can you solve this service technician troubleshooting question?

By Jim Johnson
June 22, 2015

Unit High-pressure Cut-out: Can you solve this service technician troubleshooting question?In this Service Ticket situation, a repair was accomplished on a 3.5-ton, 14-SEER, R-22 split system at the beginning of the cooling season, and the technician’s description of the problem was that a leak was found in the suction line. Six weeks have gone by since the previous service company was there. When you arrive, you find the house to be uncomfortable, and the following conditions:

• The indoor fan motor is operating, and airflow volume through the building is normal; and

• The compressor and condenser fan motor are operating, but the suction line is colder than it should be, and the liquid line, on which there is no filter drier, is very hot.

Before you can proceed with a more detailed evaluation of the system, it shuts down. After a delay, a restart occurs, and you are able to determine that in the 95?F ambient temperature, the discharge pressure goes up well over 300 psig before the system shuts down again.

Your troubleshooting question: What is the underlying problem with this system, and what do you need to do in order to get it operating properly?

Here’s a hint: Refer to the temperature/pressure chart (click to enlarge).

SIDEBAR: SOLVING THE SERVICE TICKET

In the Dec., 15, 2014, issue of The NEWS, I asked readers to solve a question regarding “Not Enough Heat.”

The Question: A technician responds to a call of not enough heat. A measurement on the system, which was installed in 2013, confirms the discharge air temperature is significantly lower than normal. The volume of airflow is correct, and the filter, replaced at the beginning of the season, is clean. An ammeter check shows the proper current draw for the two elements connected by the red wiring to their sequencer. A check on the two elements connected by the yellow wiring to their sequencer shows a current draw of 0 A. The next troubleshooting step shows: 240 vac across connections M1 and M2 of the sequencer, 240 vac across connections M3 and M4 of the sequencer, and 24 vac at H1 and H2 of the sequencer.

Looking for quick answers on air conditioning, heating and refrigeration topics? Try Ask ACHR NEWS, our new smart AI search tool. Ask ACHR NEWS →

1. What did your check of the M1/M2 and M3/M4 connections tell you about the condition of the elements, the limit switches, and fusible links wired in series with the elements?

2. What is the next step to take in servicing this equipment? For a link to the schematic, visit http://bit.ly/ServiceTicketSchematic.

The Answer: “Our meter tests showed the elements, fuses, and limit switches are all OK. The sequencer needs to be replaced.” Congratulations to Don DeCarr of Utica, New York, whose response was drawn among those who responded correctly. DeCarr will receive a Fieldpiece LT-17A digital multimeter.

If you have the answer to this issue’s question, submit it via email to thenewstroubleshooting@techtrainassoc.com. Submissions can be sent via regular mail to Technical Training Associates, PO Box 2259, Green Valley, AZ 85622. All correct answers will be entered into a drawing for Jim’s DVD, “Schematic Symbol Fundamentals and Translating What They Mean”.

Publication date: 6/22/2015

Want more HVAC industry news and information? Join The NEWS on Facebook, Twitter, and LinkedIn today!

KEYWORDS: troubleshooting and HVACR

Share This Story

Looking for a reprint of this article?
From high-res PDFs to custom plaques, order your copy today!

 

Jim Johnson is the director of training for Technical Training Associates, a Tucson, Ariz.-based firm that provides HVACR technician training DVDs/videos, E-books, and workshops. For more information, call 520-625-6847 or visit www.techtrainassoc.com. 

Recommended Content

JOIN TODAY
To unlock your recommendations.

Already have an account? Sign In

  • HVAC-enrollment

    The Trades Are Back: HVACR Programs See Nearly 30% Enrollment Spike

    A new wave of future technicians is entering the pipeline.  
    Training and Education
    By: Matt Jachman
  • 2025 Top 40 Under 40

    2025 Top 40 Under 40 HVACR Professionals List

    The 11th annual Top 40 Under 40 list highlights those...
    HVAC Contracting
    By: Hannah Belloli-Oster
  • LG Ductless Mini-Split Systems

    The 9 Types of Heat Pumps

    As the U.S. moves toward electrification, heat pumps are...
    Heat Pumps
    By: Joanna R. Turpin
Subscription Center
  • Create an Account
  • Start a Subscription
  • Manage My Account
  • Sign Up for Newsletters
  • Visit Customer Service
  • Update Preferences

More Videos

Sponsored Content

Sponsored Content is a special paid section where industry companies provide high quality, objective, non-commercial content around topics of interest to The News audience. All Sponsored Content is supplied by the advertising company and any opinions expressed in this article are those of the author and not necessarily reflect the views of The News or its parent company, BNP Media. Interested in participating in our Sponsored Content section? Contact your local rep!

close
  • Piggy Bank
    Sponsored byWatercress Financial

    Energy Prices, Inflation, and HVAC: What Today’s Homeowners Care About

  • Refrigerated Food
    Sponsored bySolstice Advanced Materials

    R-455A Refrigeration: A Cold Storage Solution for the Future

  • Airex Rooftop Units
    Sponsored byAirex Manufacturing Inc

    Consolidating Roof Penetrations: A Growing Trend in Multifamily HVAC Design

Popular Stories

HVAC-Price-Increase-graphic

HVAC Price Increase List: June 2026

Trump-Section-232.jpg

Trump Reduces Section 232 Tariffs on HVAC Equipment to 15%

R410A-Refrigerant-Cylinder.jpg

Refrigerant Recovery is a Revenue Opportunity

Heat-pump-cutaway.jpg

PFAS Rules and A2L Building Codes Continue to Evolve

Midea-training.jpg

HVAC Workforce Crisis Expands Beyond Technicians to Instructor Shortages

View The ACHR NEWS
Centennial Anniversary Timeline

The ACHR News Timeline Chart
Submit a Letter
Submit a letter to our editors.

Events

November 6, 2025

Next-Gen Data Center Cooling: HVAC Innovation and Real-World Solutions

On Demand As AI workloads and high-density computing push traditional cooling methods to their limits, the data center industry is accelerating the adoption of next-generation HVAC technologies.

June 17, 2026

Decarbonization Without Disruption

This webinar will explore practical HVAC decarbonization strategies that minimize disruption while maximizing long-term performance and ROI.

View All Submit An Event

Poll

Summer Staff

Are you fully staffed for the summer season?
View Results Poll Archive

Products

BNI Mechanical/Electrical Square Foot Costbook, 2026 Edition

BNI Mechanical/Electrical Square Foot Costbook, 2026 Edition

See More Products
Decarbonization Without Disruption - Free Webinar - 6/17/2026

Related Articles

  • The Service Ticket: Not Enough Heat

    See More
  • Ice Breaker: Gauging the Importance of the Service Ticket

    See More
  • Can You Solve the Service Ticket?

    See More

Related Products

See More Products
  • pewtpm.png

    Pressure Enthalpy Without Tears Manual

  • Manual Q.jpg

    Manual Q - Low Pressure, Low Velocity Duct System Design

  • HVACR-Troubleshooting-Fundamentals-Cover-Image-One-Sheet.jpg

    HVACR Troubleshooting Fundamentals - Refrigeration & Air Flow Systems Training Package for Instructors & Service Managers

See More Products

Events

View AllSubmit An Event
  • May 21, 2026

    The A2L Genie is Out of the Refrigerant Canister – What Now?

    On Demand Join this webinar to learn about key updates to refrigerant regulations. We will cover practical installation and servicing content gathered from thousands of our interactions with contractors across the US and Canada.
View AllSubmit An Event

Related Directories

  • Bradbury Group (The)

    Bradbury Group provides advanced automated production systems capable of performing various processes on a single production line. These include roll forming, cut-to-length, slitting, punching, feeding, bending, welding, and robotic integration.
×

Sign Up. Stay Informed.

The #1 trusted source for the HVACR industry since 1926

SUBSCRIBE
  • RESOURCES
    • Advertise
    • Contact Us
    • Advisory Board
    • Classifieds
    • Submit a Letter
    • Directories
    • Store
  • ACCOUNT CENTER
    • Create an Account
    • Start a Subscription
    • Manage My Account
    • Sign Up for Newsletters
    • Visit Customer Service
    • Update Preferences
  • SERVICES
    • Marketing Services
    • Reprints
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • Instagram
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2026. All Rights Reserved BNP Media, Inc. and BNP Media II, LLC.

Design, CMS, Hosting & Web Development :: ePublishing