SAINT PAUL, Minn. — HindSite Software, a field service management software provider, has announced the release of HindSite Connect Pro. Connect Pro is designed to help field service businesses retain and grow their customer base with customer satisfaction surveys and mass emails.
Connect Pro is the second tier of HindSite’s service business marketing add-on, HindSite Connect. The company said Connect Pro was developed to deliver:
• Improved customer retention with post-service customer satisfaction surveys.
• Customer dashboards that deliver actionable insight into customer satisfaction.
• The ability to grow revenue with targeted mass emails to customers and prospects.
“Customers are the lifeblood of service businesses,” said HindSite’s marketing manager, Chad Reinholz. “Yet, many small businesses lack the time and resources to actively measure how each customer is truly feeling. As a result, unnecessary customer churn occurs, which significantly impacts a business’ profitability. Our goal with HindSite Connect is to give businesses insight into how their customers are feeling.”
The company said Connect Pro also makes it easy for field service businesses to send marketing emails to customers and prospects. They simply need to create an email template, select a list of contacts in HindSite, and send their email. Everything from monthly customer newsletters to new product promotions can be sent in a matter of minutes.
“We know field service businesses struggle to find the time to survey their customers and promote their businesses,” said Reinholz. “That’s why we designed HindSite Connect to be easy to set up, easy to use, and, more importantly, easy to act on customer feedback.”
HindSite Connect Pro follows last year’s release of HindSite Connect, an email add-on that helps service businesses inform their customers with transactional emails like appointment confirmations, appointment reminders, and appointment follow-ups.
For more information about HindSite Connect and Connect Pro, visit www.hindsitesoftware.com/hindsite-connect.cfm.
Publication date: 4/20/2015