MISSISSAUGA, Ontario — The Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) announced that it received a notice from Enbridge indicating a change to its carbon monoxide (CO) alarm response policy that will align Enbridge with industry-established best practices and will trigger the fastest response time possible.
The statement says: “Beginning Nov. 1, 2014, Enbridge will respond to CO alarm calls only when assistance is requested by the fire department attending the call. Enbridge customer service representatives (CSRs) will ask customers reporting CO alarms if anyone is experiencing symptoms of CO exposure. If they are experiencing symptoms, the CSR will advise the caller to ventilate the premises, and will immediately conference the local fire department into the call and remain on the line until the call is transferred. If there are no symptoms of CO exposure, the CSR will advise the caller to ventilate the premises, check the CO alarm for low batteries, call 911 if the detector alarms again, and to call a licensed HVAC contractor to inspect and repair the gas-fired equipment if required.”
HRAI said Enbridge asked the association to share this information with its membership. Contractors can direct their customers to https://www.enbridgegas.com/gas-safety/carbon-monoxide-safety.aspx for more consumer-related information.
Publication date: 11/3/2014