DUBLIN, Ohio — Signature Worldwide, a provider of customer service and sales training, has launched a new mobile training reinforcement system. The new product, “Signature Cue Tips,” provides customers with a convenient way to deliver reminders to employees to keep training fresh. Each tip is designed by Signature’s learning and development specialists to ensure that training sticks.
Signature Worldwide serves a range of industries including HVAC.
What happens before and after training is even more important to making training stick than what happens during training, says Signature Worldwide. And even the most well intentioned training programs fail due to poor planning or poor follow-up. That is why the company views reinforcement as a critical part of its training methodology.
“Statistics show that 80 percent of everything learned in a training session will be forgotten within 30 days without reinforcement,” said Steve Wolever, CEO of Signature Worldwide. “That is why we are committed to making sure every customer has access to multiple reinforcement methods. This includes everything from face-to-face communication to our new mobile delivery through Cue Tips.”
Cue Tips take only a few minutes of time and are often followed by quick quizzes and feedback to ensure that employees fully understand the topic. This can be done while sitting at a computer or via a smartphone or tablet in the field. Managers have the ability to track participation as well as results to do everything from create company-wide reports to simply identify areas of opportunity for individual coaching.
For more information, visit www.signatureworldwide.com.
Publication date: 3/10/2014