HORSHAM, Pa. - Astea International Inc., a leading provider of service management software, announced that it has signed a partner agreement with Larsen & Toubro Infotech Ltd., a leading global IT services and solutions provider. The partnership combines L&T Infotech’s IT services expertise and system integration experience with Astea’s service management and mobility solutions.
L&T Infotech’s expertise is expected to streamline and accelerate large-scale implementations, and also extend Astea’s customer support capabilities. In addition to providing implementation and consulting services, as the relationship progresses, L&T Infotech may also become a value-added reseller.
“We are very pleased to be working with a leader in the service management space. Astea has extensive experience in delivering proven and innovative software solutions to the global market and has become the ‘go to’ company for organizations where service is strategic and mission-critical to their business,” stated Sudip Banerjee, chief executive officer, Larsen & Toubro Infotech Ltd. “We are already actively working together on a large enterprise global deployment of their solution. There is a high level of synergy and complementary capabilities between Astea and L&T Infotech and we see a lot of opportunity for continued success and expansion for both of the organizations.”
L&T Infotech’s deployment strategy is said to reduce overall costs by simplifying the planning process, reducing costs, and speeding overall implementation times. According to the companies, the combined solution improves efficiency and consistency of service, while leveraging L&T Infotech’s strength in integrating Astea’s solutions with non-field service applications, such as ERP solutions, custom applications, legacy, and other existing systems.
According to Astea, it can provide total end-to-end service management and mobility solutions that support a company’s entire service business or it can provide a modular approach and complement existing applications. Astea offers service management, mobile workforce management, parts and inventory management, reverse logistics management, and customer management solutions, all on a single central repository.
“By combining our service management software with talented global IT experts at L&T Infotech we are strengthening our commitment to provide the best customer service to our clients. Additionally, this partnership will help expand our market presence and accelerate growth,” said John Tobin, president, Astea. “With this partnership, we are enabling our clients to provide the highest levels of customer satisfaction to their customers, with faster response times and proactive communication, creating a consistent and highly personalized experience at every touch point.”
For more information, visit www.astea.com.
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