When someone we trust and believe, say a technician that comes into our home or business, says to me, “What I would do is...” or “If it were me, I would...” I really listen. Hey, that’s what I said to my customers. I spoke in the first person, honestly, authentically, and sincerely.
With the Supreme Court on one side of the issue and the NLRB firmly on the other, it is important for employers to fully understand the pros and cons of arbitration agreements with class action waivers, especially in an era of increased employment-related litigation.
I was on the East Coast conducting seminars for two great companies, Isaac Heating & Air Conditioning in Rochester, New York, and Wooldridge Heating Air & Electrical in Lynchburg, Virginia. One is in the North and outgoing and the other is in the South and laid-back. Those are the differences. Now for the similarities.
Your employees are your company’s most valuable assets. The way that your employees drive says a lot about them and your company, notes the Occupational Safety and Health Administration (OSHA). Be sure they make a positive statement by following these work-related safe driving practices.
When Wendy’s International LLC created its employee handbook, the company probably never imagined it would become the poster child for what not to do. Yet the National Labor Relations Board (NLRB) has held up Wendy’s efforts as an example of illegal, overbroad rules and regulations in violation of federal labor laws.
Everyone says they want innovation in their organization, but when an ambitious employee offers it, the idea is often shot down. Senior leaders often miss the value-creating potential of a new concept because they either don’t take the time to really listen and delve into it, or the innovating employee presents it in the wrong way.
Considering some alarming recent practices, employers need to understand current U.S. Equal Employment Opportunity Commission (EEOC) actions and trends and what areas may leave them particularly vulnerable to scrutiny.
As a HVAC business owner, you may wonder how much consumers pay attention to online reviews when selecting HVAC and other home services providers. According to a new survey from Software Advice, the answer appears to be: quite a bit.