With a bulleted job description, employees can feel imposed upon whenever you add something new. Consultant Al Levi recommends the use of job manuals to provide greater flexibility.
In making a case for a wireless mobile solution in field service, this article discusses the business areas positively influenced by wireless job dispatch applications and the return on investment (ROI) achievable.
An HVAC contractor is tempted to expand beyond the heating and cooling business into the plumbing and electrical businesses. Here consultant Al Levi discusses the pros and cons of making this move.
When a Website becomes an important business tool, companies must tackle the issues of uptime and performance. This article explains the various high-availability hosting solutions and what might be best for your company.
After switching to flat-rate selling, a contractor finds that his techs are struggling with having to present a price before they start the work. Consultant Al Levi discusses the steps to flat-rate success.
An often-asked question regarding professional recruiting tactics is, "Are you stealing employees?" The answer is absolutely not. If someone is happy with their employer, they won't budge.
All employees responsible for answering the phone should have a basic approach that gets all the information needed. The best way to do that is to create phone scripts and practice them. Here consultant Al Levi provides his advice.
Unfortunately, the failure rate of new businesses is staggeringly high. Often the problem lies with the technician, now business owner. He may have the technical skills, but not the necessary business skills.
All business advice doesn't work together. In fact, much of the advice collected from many different sources may actually be in conflict with one another. Here consultant Al Levi provides his recommendations.
How to create a work environment that attracts and keeps the workforce. It should go without saying if you cannot attract and keep your workforce, then you must change what you are doing or face the consequences.
Photos from the 2013 ACCA Conference & IE3 Expo in Orlando, Fla.
Podcasts
Cade Clark, assistant vice president of government affairs for the Air-Conditioning, Heating & Refrigeration Institute (AHRI), gives a brief overview of the new version of the Shaheen-Portman bill, what AHRI thinks of the energy-efficiency legislation, and how it might affect the HVACR industry if it becomes law.
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