Business Management

The Top Seven Management Myths in Today's Workplace

March 19, 2007
Why do most managers fail to spend enough time attending to the basics of managing people? When asked why, they almost always give some variant of the same reasons - the top seven management myths.
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Giving Useful Feedback to Your Employees

March 5, 2007
When managers give useful feedback, employees know how closely their work meets the expectations of customers and managers. Useful feedback is information that tells individual employees as well as work groups how well they're doing and what to do to improve their work.
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Survey Shows Contractors Still Struggle to Find Techs

February 19, 2007
A recent online poll on The NEWS Website, “Are You Finding Enough Qualified Technicians?”, indicates that many HVAC contractors around the country are still finding it difficult to fill their ranks with the service technicians they need.
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How Education Can Increase Health Care Plan Satisfaction

February 5, 2007
A major factor contributing to employer and employee dissatisfaction with group health insurance programs is a lack of awareness of what their plan covers. The expanding health care product portfolio and the introduction of consumer-driven plans, including Health Savings Accounts, are making employer education a priority.
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Arbitration Vs. Litigation

January 22, 2007
The perception of arbitration being a cheaper, faster, and more “fair” way to resolve a dispute seems to have taken a foothold in the minds of the average person, but do these perceptions hold true?
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The Importance of Giving Complete Work Assignments

January 8, 2007
Employees upset customers when managers don't give employees all the information they need to perform as customers expect. In other words, customer dissatisfaction can be an unintended consequence that occurs in spite of a manager’s efforts to satisfy customers.
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What Employers Need to Know About the Recovery of Injured Workers

December 25, 2006
Is it any wonder that injured workers often feel confused and turn to friends for advice and counsel that can lead to feelings of resentment and then to litigation? If this all-too-common scenario is to change, employers must exert leadership.
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Hot Topics, Cool Solutions 34: Establishing a Vacation Policy

December 11, 2006
An air conditioning contractor is having a problem with technicians taking vacations in the middle of the peak summer season. Consultant Al Levi suggests having a written vacation policy that everyone signs off on.
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Applying Sales Management Best Practices

November 22, 2006
Today's homeowners and building owners are more educated, highly sophisticated, and very demanding, which is why contractors need professional standards in place in their businesses to provide customer-driven solutions.
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Hot Topics, Cool Solutions 33: Growing Through Acquisition

November 13, 2006
A contractor wants to grow his company fast and has a small war chest to make it happen. Consultant Al Levi says to get the most bang for the buck when it comes to growth, you need to get serious about acquisition.
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2014 MCAA Annual Convention

Scenes from the 2014 MCAA Annual Convention in Scottsdale, Ariz.

Podcasts

NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

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2014 April 21

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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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