Business Management

Traffic: Look Out for Yourself... and Everyone Else

May 29, 2006
Accidents are often caused by the other driver. When it comes to vehicle safety, here are some tips on how contractors and techs can avoid being the cause of an accident as well as look out for everyone else on the road.
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How to Define Perfect Service

May 15, 2006
Determining what constitutes perfect service can vary with the subjective expectations of customers who often state “I know it when I see it.” To get going in a practical, productive way, this article provides some steps that any business can take.
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Hot Topics, Cool Solutions 27: Flexible Job Descriptions

May 1, 2006
With a bulleted job description, employees can feel imposed upon whenever you add something new. Consultant Al Levi recommends the use of job manuals to provide greater flexibility.
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Show Me the Money: ROI From Wireless Job Dispatch

April 17, 2006
In making a case for a wireless mobile solution in field service, this article discusses the business areas positively influenced by wireless job dispatch applications and the return on investment (ROI) achievable.
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Hot Topics, Cool Solutions 26: Expanding Into Other Trades

April 3, 2006
An HVAC contractor is tempted to expand beyond the heating and cooling business into the plumbing and electrical businesses. Here consultant Al Levi discusses the pros and cons of making this move.
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Growing Your Web Infrastructure Wisely

March 20, 2006
When a Website becomes an important business tool, companies must tackle the issues of uptime and performance. This article explains the various high-availability hosting solutions and what might be best for your company.
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Hot Topics, Cool Solutions 25: Selling the Flat-Rate Way

March 6, 2006
After switching to flat-rate selling, a contractor finds that his techs are struggling with having to present a price before they start the work. Consultant Al Levi discusses the steps to flat-rate success.
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Are You Stealing Employees?

February 20, 2006
An often-asked question regarding professional recruiting tactics is, "Are you stealing employees?" The answer is absolutely not. If someone is happy with their employer, they won't budge.
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Hot Topics, Cool Solutions 24: The Importance of Phone Scripts

February 6, 2006
All employees responsible for answering the phone should have a basic approach that gets all the information needed. The best way to do that is to create phone scripts and practice them. Here consultant Al Levi provides his advice.
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Wake Up Call For The New Business Owner

January 23, 2006
Unfortunately, the failure rate of new businesses is staggeringly high. Often the problem lies with the technician, now business owner. He may have the technical skills, but not the necessary business skills.
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