Business Management

The Friendly-Factor

December 26, 2005
How to create a work environment that attracts and keeps the workforce. It should go without saying if you cannot attract and keep your workforce, then you must change what you are doing or face the consequences.
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Hot Topics, Cool Solutions 22: Making The Phone Ring

December 12, 2005
My customers write me great letters telling me how pleased they are with my service and installation work. Frankly, I know my competition is no match. But my phone doesn't ring nearly enough and we battle to stay busy. What can I do?
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The Under-Management Epidemic

November 23, 2005
Ongoing management research indicates that too many of those in leadership positions - at all levels - are disengaged from their direct reports on a day-to-day basis. Too many leaders, managers, and supervisors are failing to lead, manage, and supervise.
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Hot Topics, Cool Solutions 21: Business Fundamentals, And More

November 11, 2005
What are the business skills that an owner must master? I'm strong technically and I'm pretty good at selling stuff but my staff's performance is hit-and-miss in both these areas. What am I missing?
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Competing In Mature Industries

October 31, 2005
Mature industries are characterized by an excess supply of competition too willing to discount and eroding margins, profits, and returns. The best way to compete is to provide niche or customized solutions rather than compete on price.
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Real Profits – Accountability

October 14, 2005
In sales, each cubicle is considered a separate profit center; likewise, each service truck should also be considered one. If you don't know how much each truck is generating, you have no control of your company and you're operating in the dark.
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Hot Topics, Cool Solutions 20: Hiring The Right Managers, And More

September 30, 2005
My partner and I thought if we grew our company big enough that we could hire some managers and things wouldn't be so hard, but we're still working 60 to 80 hours a week. Did we hire the wrong managers?
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Using Equipment Leasing To Strategic Advantage

September 18, 2005
Most business executives are generally familiar with leasing. But executives facing lease vs. loan decisions may not fully know how the strategic use of equipment leasing can enhance financial performance and capital productivity.
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Hot Topics, Cool Solutions 19: Bonus Program Rules, And More

September 1, 2005
We recently put in a bonus program to reward service techs and our sales are rising. But I'm concerned they may be out there recommending work that doesn't need to be done. Is there any way to keep them honest?
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Backing Up Your Web Site Data: An Overlooked And Underused Necessity

August 20, 2005
Over the last decade many businesses have made the Web a key revenue-generating channel. A natural consequence is that enormous amounts of valuable data are stored on computers, and computers tend to die from time to time. So a backup solution should be available.
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2014 MCAA Annual Convention

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