Many service managers move into the position without a great deal of opportunity for training and preparation in the areas of communication skills, customer service, dealing with different personalities, or managing people. This excerpt from a new E-book discusses how to be an effective manager.
The 9/11 attacks came as the United States has become a more religiously diverse country. Since then, the number of religious discrimination cases that the U.S. Equal Employment Opportunity Commission (EEOC) receives has been on the rise.
The demographic tidal wave is a formidable threat to the health of American business. Employers are passing up opportunities to expand their businesses because they do not have and cannot find workers who can handle what is required. The best solution is to be the employer of choice.
Last November, the Occupational Safety and Health Administration (OSHA) issued a final rule that means it may cost more now to keep employees safe on the job. Under the new rule, companies will now have to pay for most personal protective equipment for their workers.
Is assessing customer satisfaction an example of trying to catch chickens after they’ve flown the coop? It is when the identification of opportunities to improve customer satisfaction does not combine a traditional (reactive) assessment of customer satisfaction with a non-traditional (proactive) analysis and evaluation.
During this presidential election year, politicians are debating how long American troops may be fighting wars overseas. Companies with employees on active military leave, though, need to be sure that they are complying with all the relevant legislation right now.
We can’t make other people be more considerate, helpful, honest, etc., in our personal and business lives, but consider this: If everyone were to work on himself or herself and develop these attributes, our world would be a better place. Here are some guidelines to make it happen.
A court case involving United Parcel Service (UPS) highlights the difficult situation companies
face when trying to balance their need for employee and public safety with
their legal obligations under the Americans with Disabilities Act (ADA).
Fixing “issues” and “conflicts” on computers can add up to tens of thousands of dollars lost to decreased productivity or service/repairs. Here are seven simple tips everyone could adhere to - businesses and individual computer users alike - that will keep your computers (and wallets) in tip-top shape.
On-the-job injuries can be stressful for
everyone who was involved or witnessed an accident. But no matter how upsetting
or time-consuming the situation, employers must remember to fill out the
paperwork afterwards for the Occupational Safety and Health Administration