Business Management

Hot Topics, Cool Solutions 26: Expanding Into Other Trades

April 3, 2006
An HVAC contractor is tempted to expand beyond the heating and cooling business into the plumbing and electrical businesses. Here consultant Al Levi discusses the pros and cons of making this move.
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Growing Your Web Infrastructure Wisely

March 20, 2006
When a Website becomes an important business tool, companies must tackle the issues of uptime and performance. This article explains the various high-availability hosting solutions and what might be best for your company.
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Hot Topics, Cool Solutions 25: Selling the Flat-Rate Way

March 6, 2006
After switching to flat-rate selling, a contractor finds that his techs are struggling with having to present a price before they start the work. Consultant Al Levi discusses the steps to flat-rate success.
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Are You Stealing Employees?

February 20, 2006
An often-asked question regarding professional recruiting tactics is, "Are you stealing employees?" The answer is absolutely not. If someone is happy with their employer, they won't budge.
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Hot Topics, Cool Solutions 24: The Importance of Phone Scripts

February 6, 2006
All employees responsible for answering the phone should have a basic approach that gets all the information needed. The best way to do that is to create phone scripts and practice them. Here consultant Al Levi provides his advice.
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Wake Up Call For The New Business Owner

January 23, 2006
Unfortunately, the failure rate of new businesses is staggeringly high. Often the problem lies with the technician, now business owner. He may have the technical skills, but not the necessary business skills.
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Hot Topics, Cool Solutions 23: Overcoming Information Overload

January 9, 2006
All business advice doesn't work together. In fact, much of the advice collected from many different sources may actually be in conflict with one another. Here consultant Al Levi provides his recommendations.
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The Friendly-Factor

December 26, 2005
How to create a work environment that attracts and keeps the workforce. It should go without saying if you cannot attract and keep your workforce, then you must change what you are doing or face the consequences.
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Hot Topics, Cool Solutions 22: Making The Phone Ring

December 12, 2005
My customers write me great letters telling me how pleased they are with my service and installation work. Frankly, I know my competition is no match. But my phone doesn't ring nearly enough and we battle to stay busy. What can I do?
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The Under-Management Epidemic

November 23, 2005
Ongoing management research indicates that too many of those in leadership positions - at all levels - are disengaged from their direct reports on a day-to-day basis. Too many leaders, managers, and supervisors are failing to lead, manage, and supervise.
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Mini Split Installation

Twin Cities contractor Aabott Ferraro helped retrofit an older St. Paul home.

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NEWSMakers: Doug Dougherty

Doug Dougherty, president and CEO of the Geothermal Exchange Organization (GEO) joins the program to discuss the latest happenings with GEO, including the drive to get included in state and federal definitions of renewable energy, plus the future of geothermal.  Posted on July 25.

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