Business Management

Are You Safe From Your Company's Drivers?

November 19, 2007
If your employee is involved in an accident while working, you can be held liable. Where a company knew or had a reason to know that a driver of its commercial vehicles could create a risk of harm to others, it creates a “negligent entrustment.” And the stakes can be high.
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Solve Small Problems Before They Turn Into Big Problems

November 5, 2007
Do you want to be great at solving employee performance problems? If you are talking with employees about the details of their work on a regular basis, then talking about small problems should be something you do as a matter of course.
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Is Your Business at Risk of Fraud and Theft?

October 22, 2007
In a recent NEWS’ column titled “Fraud and Theft Prevention Need Attention,” the topic of risks that businesses take was discussed and it concluded with the mention of a Q&A document from the Dwyer Group. This document has now been made available to The NEWS for publication.
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Eight Mistakes Employers Make When Workers' Comp Rates Go Down

October 8, 2007
Rather than diverting attention and finances during periods of lower Workers’ Compensation rates, employers can benefit by taking steps to guarantee long-term savings. Here are eight mistakes employers should avoid so they can achieve long-term Workers’ Compensation savings.
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EEOC Releases New Guidance on Discrimination Against Caregivers

September 24, 2007
The Equal Employment Opportunity Commission (EEOC) recently weighed in with new guidelines outlining how working parents or those caring for elderly parents may be able to claim discrimination in the workplace. The guidance indicates that employers must take extra care when dealing with caregivers.
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PEAK Performance for the Technical Professional - Part Six

September 10, 2007
We’ve covered a lot of ground so far in this series, and in this, our final segment, we’re going to focus on the actions that a technical professional can take when providing outstanding customer service.
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Make Accountability a Real Process

August 20, 2007
Accountability is the new watchword in just about every business. But what does it really mean? Accountability means having to answer for one's actions. The idea is compelling. Here’s how to make it work.
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PEAK Performance for the Technical Professional - Part Five

August 6, 2007
This segment of the article series discusses communication skills for technical professionals. Some technicians try to avoid the customer service side of the job, but that’s something that is impossible to do.
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Invest in the Success of Newly Promoted Managers

July 23, 2007
Many organizations promote non-management employees who perform well into management positions. Often, however, these new managers are not prepared to perform the basic tasks of management.
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PEAK Performance for the Technical Professional - Part Four

July 9, 2007
This article discusses some of the things that technicians need to understand about customers and what they want from a technical professional or any business they buy from.
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2014 ACI Home Performance Conference

The 2014 ACI National Home Performance Conference & Trade Show was held in Detroit.


NEWSMakers: Doug Dougherty

Doug Dougherty, president and CEO of the Geothermal Exchange Organization (GEO) joins the program to discuss the latest happenings with GEO, including the drive to get included in state and federal definitions of renewable energy, plus the future of geothermal.  Posted on July 25.

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2014 July 21

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Some in the industry are calling for the EPA to halt production of R-22 as of 2015. What do you think?
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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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