September 22, 2008
Employee monitoring can offer advantages to both employees and employers, including more efficiency, better work product, and mitigating risk for all parties involved. At the same time, managers should be aware of legal restrictions and also need to be sensitive to employees’ concerns.
September 8, 2008
Many service managers move into the position without a great deal of opportunity for training and preparation in the areas of communication skills, customer service, dealing with different personalities, or managing people. This excerpt from a new E-book discusses how to be an effective manager.
August 18, 2008
The 9/11 attacks came as the United States has become a more religiously diverse country. Since then, the number of religious discrimination cases that the U.S. Equal Employment Opportunity Commission (EEOC) receives has been on the rise.
August 4, 2008
The demographic tidal wave is a formidable threat to the health of American business. Employers are passing up opportunities to expand their businesses because they do not have and cannot find workers who can handle what is required. The best solution is to be the employer of choice.
July 21, 2008
Last November, the Occupational Safety and Health Administration (OSHA) issued a final rule that means it may cost more now to keep employees safe on the job. Under the new rule, companies will now have to pay for most personal protective equipment for their workers.
July 7, 2008
Is assessing customer satisfaction an example of trying to catch chickens after they’ve flown the coop? It is when the identification of opportunities to improve customer satisfaction does not combine a traditional (reactive) assessment of customer satisfaction with a non-traditional (proactive) analysis and evaluation.
June 23, 2008
During this presidential election year, politicians are debating how long American troops may be fighting wars overseas. Companies with employees on active military leave, though, need to be sure that they are complying with all the relevant legislation right now.
June 9, 2008
We can’t make other people be more considerate, helpful, honest, etc., in our personal and business lives, but consider this: If everyone were to work on himself or herself and develop these attributes, our world would be a better place. Here are some guidelines to make it happen.
May 19, 2008
A court case involving United Parcel Service (UPS) highlights the difficult situation companies
face when trying to balance their need for employee and public safety with
their legal obligations under the Americans with Disabilities Act (ADA). Read More
May 5, 2008
Fixing “issues” and “conflicts” on computers can add up to tens of thousands of dollars lost to decreased productivity or service/repairs. Here are seven simple tips everyone could adhere to - businesses and individual computer users alike - that will keep your computers (and wallets) in tip-top shape.