Business Management

Companies Need to Prepare Now for ADA Changes

November 17, 2008
When President Bush signed the ADA (Americans with Disabilities Act) Amendments Act of 2008 into law, it signaled major changes in the legislation that prohibits workplace discrimination against people with disabilities. When the law becomes effective on Jan. 1, employers need to be prepared for those changes.
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Women Are Decision-Makers; You Better Be Talking to Them

November 3, 2008
According to a recently released survey by Pew Research Center, women are the key household decision-makers. When it comes to deciding on major home purchases, managing household finances, and other decisions, women are very much involved and often are in charge.
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Called to Depose in a Lawsuit? Here Are 10 Tips You Need to Know

October 20, 2008
It’s the type of phone call no manager wants to get - there has been an accident at a work site that involves someone else. In such cases, a lawsuit can follow, and you may be called to give a deposition and possibly testify in court. If you should ever be deposed, here are 10 tips to remember.
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You Are the Brand

October 6, 2008
As an HVAC contractor, the most important brand that you sell is not the product brand. It is your company name. If customers do not know about your company, they will not buy from you. It’s as simple as that. You are the company that sells and installs the product. You have to build brand awareness for your company.
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The Advantages and Pitfalls of Monitoring Your Employees

September 22, 2008
Employee monitoring can offer advantages to both employees and employers, including more efficiency, better work product, and mitigating risk for all parties involved. At the same time, managers should be aware of legal restrictions and also need to be sensitive to employees’ concerns.
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Service Management Excellence

September 8, 2008
Many service managers move into the position without a great deal of opportunity for training and preparation in the areas of communication skills, customer service, dealing with different personalities, or managing people. This excerpt from a new E-book discusses how to be an effective manager.
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Post 9/11, Religious Discrimination Claims Rise

August 18, 2008
The 9/11 attacks came as the United States has become a more religiously diverse country. Since then, the number of religious discrimination cases that the U.S. Equal Employment Opportunity Commission (EEOC) receives has been on the rise.
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Surviving the Tidal Wave of Demographic Pressure

August 4, 2008
The demographic tidal wave is a formidable threat to the health of American business. Employers are passing up opportunities to expand their businesses because they do not have and cannot find workers who can handle what is required. The best solution is to be the employer of choice.
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OSHA Now Requires Employers to Pay for Most Protective Gear

July 21, 2008
Last November, the Occupational Safety and Health Administration (OSHA) issued a final rule that means it may cost more now to keep employees safe on the job. Under the new rule, companies will now have to pay for most personal protective equipment for their workers.
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Assessing Customer Satisfaction

July 7, 2008
Is assessing customer satisfaction an example of trying to catch chickens after they’ve flown the coop? It is when the identification of opportunities to improve customer satisfaction does not combine a traditional (reactive) assessment of customer satisfaction with a non-traditional (proactive) analysis and evaluation.
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NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

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