Many organizations promote non-management employees who perform well into management positions. Often, however, these new managers are not prepared to perform the basic tasks of management.

PEAK Performance for the Technical Professional - Part Four

July 9, 2007

By Jim Johnson

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This article discusses some of the things that technicians need to understand about customers and what they want from a technical professional or any business they buy from.

Reduce Workers' Compensation Costs With CompScore Metrics

June 18, 2007

By Frank Pennachio

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The focus on total claims cost from one year to the next is incomplete and shortsighted. It fails to recognize or measure what’s driving the claim costs. CompScore Metrics looks at the most important measurements for driving down workers’ compensation costs.

PEAK Performance for the Technical Professional - Part Three

June 4, 2007

By Jim Johnson

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There's an old saying in Texas: "If you've got to swallow a bucket of frogs, you might as well start with the big one." And, sometimes, the idea of "selling" can be a big frog for technicians to swallow.

EEOC Working to Limit Severance Agreement Protections

May 21, 2007

By Richard D. Alaniz

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Severance agreements have been challenged in some recent court cases, particularly agreements that require employees to waive their right to file an administrative charge with the Equal Employment Opportunity Commission (EEOC).

PEAK Performance for the Technical Professional - Part Two

May 7, 2007

By Jim Johnson

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This second part of a six part series looks at a simple, down-to-earth way to consider professionalism - something that can be described as the “technical professional’s personal policy.”

Change Your Corporate Culture to Enable Change

April 23, 2007

By Bruce Merrifield

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“Innovate or die” is not news. But, innovation requires companies to change, and unfortunately, most can’t do much more than fine-tune their past. So how do we change how we’ve been trying to change?

PEAK Performance for the Technical Professional - Part One

April 9, 2007

By Jim Johnson

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This first part of a six part series discusses the subject of technicians, professionalism, and how they feel about the way their customers sometimes view them.

The Top Seven Management Myths in Today's Workplace

March 19, 2007

By Bruce Tulgan

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Why do most managers fail to spend enough time attending to the basics of managing people? When asked why, they almost always give some variant of the same reasons - the top seven management myths.

Giving Useful Feedback to Your Employees

March 5, 2007

By Bob Cicerone, Richard Sassaman, and John Swinney

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When managers give useful feedback, employees know how closely their work meets the expectations of customers and managers. Useful feedback is information that tells individual employees as well as work groups how well they're doing and what to do to improve their work.

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