Business Management

Called to Depose in a Lawsuit? Here Are 10 Tips You Need to Know

By Richard D. Alaniz
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It’s the type of phone call no manager wants to get - there has been an accident at a work site that involves someone else. In such cases, a lawsuit can follow, and you may be called to give a deposition and possibly testify in court. If you should ever be deposed, here are 10 tips to remember.
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You Are the Brand

By Greg Mazurkiewicz
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As an HVAC contractor, the most important brand that you sell is not the product brand. It is your company name. If customers do not know about your company, they will not buy from you. It’s as simple as that. You are the company that sells and installs the product. You have to build brand awareness for your company.
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The Advantages and Pitfalls of Monitoring Your Employees

By Richard D. Alaniz
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Employee monitoring can offer advantages to both employees and employers, including more efficiency, better work product, and mitigating risk for all parties involved. At the same time, managers should be aware of legal restrictions and also need to be sensitive to employees’ concerns.
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Service Management Excellence

By Jim Johnson
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Many service managers move into the position without a great deal of opportunity for training and preparation in the areas of communication skills, customer service, dealing with different personalities, or managing people. This excerpt from a new E-book discusses how to be an effective manager.
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Post 9/11, Religious Discrimination Claims Rise

By Richard D. Alaniz
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The 9/11 attacks came as the United States has become a more religiously diverse country. Since then, the number of religious discrimination cases that the U.S. Equal Employment Opportunity Commission (EEOC) receives has been on the rise.
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Surviving the Tidal Wave of Demographic Pressure

By Frank Pennachio
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The demographic tidal wave is a formidable threat to the health of American business. Employers are passing up opportunities to expand their businesses because they do not have and cannot find workers who can handle what is required. The best solution is to be the employer of choice.
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OSHA Now Requires Employers to Pay for Most Protective Gear

By Richard D. Alaniz
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Last November, the Occupational Safety and Health Administration (OSHA) issued a final rule that means it may cost more now to keep employees safe on the job. Under the new rule, companies will now have to pay for most personal protective equipment for their workers.
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Assessing Customer Satisfaction

By Bob Cicerone, Richard Sassaman, and John Swinney
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Is assessing customer satisfaction an example of trying to catch chickens after they’ve flown the coop? It is when the identification of opportunities to improve customer satisfaction does not combine a traditional (reactive) assessment of customer satisfaction with a non-traditional (proactive) analysis and evaluation.
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Figuring Out Military Leave

By Richard D. Alaniz
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During this presidential election year, politicians are debating how long American troops may be fighting wars overseas. Companies with employees on active military leave, though, need to be sure that they are complying with all the relevant legislation right now.
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Ten Ways You Can Become More Valuable

By Terri Levine
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We can’t make other people be more considerate, helpful, honest, etc., in our personal and business lives, but consider this: If everyone were to work on himself or herself and develop these attributes, our world would be a better place. Here are some guidelines to make it happen.
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