Business Management

Arbitration Vs. Litigation

By John Zink
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The perception of arbitration being a cheaper, faster, and more “fair” way to resolve a dispute seems to have taken a foothold in the minds of the average person, but do these perceptions hold true?
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The Importance of Giving Complete Work Assignments

By Bob Cicerone, Richard Sassaman, and John Swinney
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Employees upset customers when managers don't give employees all the information they need to perform as customers expect. In other words, customer dissatisfaction can be an unintended consequence that occurs in spite of a manager’s efforts to satisfy customers.
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What Employers Need to Know About the Recovery of Injured Workers

By Frank Pennachio
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Is it any wonder that injured workers often feel confused and turn to friends for advice and counsel that can lead to feelings of resentment and then to litigation? If this all-too-common scenario is to change, employers must exert leadership.
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Hot Topics, Cool Solutions 34: Establishing a Vacation Policy

By Al Levi
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An air conditioning contractor is having a problem with technicians taking vacations in the middle of the peak summer season. Consultant Al Levi suggests having a written vacation policy that everyone signs off on.
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Applying Sales Management Best Practices

By Mark Roberts
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Today's homeowners and building owners are more educated, highly sophisticated, and very demanding, which is why contractors need professional standards in place in their businesses to provide customer-driven solutions.
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Hot Topics, Cool Solutions 33: Growing Through Acquisition

By Al Levi
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A contractor wants to grow his company fast and has a small war chest to make it happen. Consultant Al Levi says to get the most bang for the buck when it comes to growth, you need to get serious about acquisition.
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How Vehicle Graphics Can Boost Your Bottom Line

By Drue Townsend
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On a daily basis consumers are exposed to a variety of signs - one of the most powerful and affordable ways to build awareness, while promoting a business's services. An affordable, largely untapped way to market to consumer and business customers is vehicle graphics.
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Hot Topics, Cool Solutions 32: Make Your Trucks Eye-Catching

By Al Levi
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A contractor is looking for new ways to get more calls other than the usual Yellow Pages ads and direct mail campaigns. Consultant Al Levi says making your trucks eye-catching is one of the very best things you can do.
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Applying Continuous Process Improvement to Increase Customer Loyalty

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It's just as important to improve the process of management as it is to improve the processes used to deliver products and services. This article describes in seven steps an effective process improvement method that reveals where opportunities exist to improve management practices that impact customer loyalty.
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Hot Topics, Cool Solutions 31: Saving or Dissolving a Partnership

By Al Levi
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A contractor and his partner started out in business 25 years ago. Now their differences of opinion are getting stronger and stronger. Consultant Al Levi discusses how to handle a troubled partnership.
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Mini Split Installation

Twin Cities contractor Aabott Ferraro helped retrofit an older St. Paul home.


NEWSMakers: Jeff Nusz

Jeff Nusz, president, Reitmeier HVAC Services, Tualatin, Oregon, joins the program to discuss how he modernized his website and gained new clients and more money because of it. We’ll go through the process of the change and much more.  Posted on Aug. 1.

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2014 July 28

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Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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