Business Management

Hot Topics, Cool Solutions 32: Make Your Trucks Eye-Catching

October 9, 2006
A contractor is looking for new ways to get more calls other than the usual Yellow Pages ads and direct mail campaigns. Consultant Al Levi says making your trucks eye-catching is one of the very best things you can do.
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Applying Continuous Process Improvement to Increase Customer Loyalty

September 18, 2006
It's just as important to improve the process of management as it is to improve the processes used to deliver products and services. This article describes in seven steps an effective process improvement method that reveals where opportunities exist to improve management practices that impact customer loyalty.
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Hot Topics, Cool Solutions 31: Saving or Dissolving a Partnership

September 4, 2006
A contractor and his partner started out in business 25 years ago. Now their differences of opinion are getting stronger and stronger. Consultant Al Levi discusses how to handle a troubled partnership.
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When Pain Keeps Injured Workers From Going Back to Work

August 21, 2006
While managing pain is a critical medical intervention when it comes to musculoskeletal injuries, finding a way to deal with it successfully is often illusive. This is a particularly important issue since such conditions account for a high percentage of job-related injuries and a high proportion of workers' compensation costs.
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Hot Topics, Cool Solutions 30: Standardizing Your Trucks

August 7, 2006
Throughout the years a contractor has bought many different types of trucks. But his techs seem to never have exactly what they need on the truck. Consultant Al Levi provides his recommendations for more efficient and effective trucking.
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Professional Recruiters Reveal Trade Secrets

July 24, 2006
"We're always looking for good people." Almost every owner I talk with says the same thing, but looking and knowing how to look is the difference between a steady stream of unqualified candidates and successful recruiting endeavors.
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Hot Topics, Cool Solutions 29: Smoothing the Material Flow

July 10, 2006
To improve the flow of materials to your people in the field and eliminate mistakes, you need to know what material is and isn't moving, and your trucks must have a standard stocking list.
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Lessons From the Manager's Boot Camp

June 26, 2006
When attendees of Bruce Tulgan's Manager's Boot Camp are asked, "What is the hardest thing, for you, about managing people?", the same issues come up again and again. Here are the major issues and some solutions to these challenges.
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Hot Topics, Cool Solutions 28: Organizing Your Growth

June 12, 2006
A contractor has been blessed with rapid growth but he finds that his company is straining to keep things under control. What's the first step in managing that growth? An organizational chart.
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Traffic: Look Out for Yourself... and Everyone Else

May 29, 2006
Accidents are often caused by the other driver. When it comes to vehicle safety, here are some tips on how contractors and techs can avoid being the cause of an accident as well as look out for everyone else on the road.
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