Business Management

Survey Shows Contractors Still Struggle to Find Techs

By Greg Mazurkiewicz
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A recent online poll on The NEWS Website, “Are You Finding Enough Qualified Technicians?”, indicates that many HVAC contractors around the country are still finding it difficult to fill their ranks with the service technicians they need.
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How Education Can Increase Health Care Plan Satisfaction

By Brian E. Donovan
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A major factor contributing to employer and employee dissatisfaction with group health insurance programs is a lack of awareness of what their plan covers. The expanding health care product portfolio and the introduction of consumer-driven plans, including Health Savings Accounts, are making employer education a priority.
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Arbitration Vs. Litigation

By John Zink
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The perception of arbitration being a cheaper, faster, and more “fair” way to resolve a dispute seems to have taken a foothold in the minds of the average person, but do these perceptions hold true?
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The Importance of Giving Complete Work Assignments

By Bob Cicerone, Richard Sassaman, and John Swinney
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Employees upset customers when managers don't give employees all the information they need to perform as customers expect. In other words, customer dissatisfaction can be an unintended consequence that occurs in spite of a manager’s efforts to satisfy customers.
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What Employers Need to Know About the Recovery of Injured Workers

By Frank Pennachio
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Is it any wonder that injured workers often feel confused and turn to friends for advice and counsel that can lead to feelings of resentment and then to litigation? If this all-too-common scenario is to change, employers must exert leadership.
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Hot Topics, Cool Solutions 34: Establishing a Vacation Policy

By Al Levi
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An air conditioning contractor is having a problem with technicians taking vacations in the middle of the peak summer season. Consultant Al Levi suggests having a written vacation policy that everyone signs off on.
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Applying Sales Management Best Practices

By Mark Roberts
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Today's homeowners and building owners are more educated, highly sophisticated, and very demanding, which is why contractors need professional standards in place in their businesses to provide customer-driven solutions.
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Hot Topics, Cool Solutions 33: Growing Through Acquisition

By Al Levi
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A contractor wants to grow his company fast and has a small war chest to make it happen. Consultant Al Levi says to get the most bang for the buck when it comes to growth, you need to get serious about acquisition.
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How Vehicle Graphics Can Boost Your Bottom Line

By Drue Townsend
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On a daily basis consumers are exposed to a variety of signs - one of the most powerful and affordable ways to build awareness, while promoting a business's services. An affordable, largely untapped way to market to consumer and business customers is vehicle graphics.
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Hot Topics, Cool Solutions 32: Make Your Trucks Eye-Catching

By Al Levi
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A contractor is looking for new ways to get more calls other than the usual Yellow Pages ads and direct mail campaigns. Consultant Al Levi says making your trucks eye-catching is one of the very best things you can do.
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John Missell, vice president and COO of Spectrum Design, joins the program to discuss how his company has utilized geothermal technologies, and we examine the future of renewable energy resources. Posted on Aug. 15.

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