Business Management

The Four Things That Drive Your Customers Crazy

November 14, 2004
The service you provide can either soothe - or increase - a customer's feelings of panic and irritation. That's why a better understanding of common complaints from customers about contractors can help you a lot.
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Hot Topics, Cool Solutions 9: The Power Nap, And More

October 31, 2004
The hours we work during the busiest times are extraordinary. I find myself struggling to stay awake at work or, worse yet, when I'm driving. But, I keep pushing myself because of the workload. Is there someway to make this better?
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The Positive Power Of Negative Preparation

October 14, 2004
Being a positive thinker does not mean that you should refuse to acknowledge the way things are. The true positive thinker acknowledges potential and existing negative circumstances and reactions, and engineers a plan to overcome them, to achieve positive results.
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Hot Topics, Cool Solutions 8: Staying Focused, And More

October 1, 2004
I come to work with dozens and dozens of things on my to-do list. And then life hits me as I enter the door and my to-do list is forgotten. What should I do to stay focused?
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How To Get Feedback That Benefits Your Business

September 17, 2004
The best way to evaluate how your business is doing is to gather feedback from your customers and employees. Here are some pointers that will help you get the feedback you need to improve your business.
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Hot Topics, Cool Solutions 7: Delegation, And More

September 3, 2004
I delegate a project and it ends up back in my lap. It's frustrating because I think they don't care or they don't understand. What do I need to do?
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Setting Priorities

August 21, 2004
The key to success in setting priorities is having a long time perspective. You can tell how important something is today by measuring its potential future impact on your life.
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Hot Topics, Cool Solutions 6: Financial Reports, And More

August 5, 2004
I get a financial report from my accountants and, when I ask questions about what the items mean, they give me another accounting term I don't understand. It seems that their numbers are different than what is reality. Why?
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Obtaining Employee Input With Urgency

July 23, 2004
To turn around the performance of a troubled company, a new leader or change agent must gather information in the shortest possible time. This requires input from everyone at all levels. Here are 10 ways to obtain employee input effectively.
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Hot Topics, Cool Solutions 5: Looking To Change, And More

July 9, 2004
I have had four trucks in the past, but I am running solo now. I now question whether management is even possible for me or was there just a particular set of problems I was not able to overcome?
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NEWSmakers: Julian Scadden

Training is an ongoing process. Julian will discuss how you can generate maximum return on time and energy invested training by following a three part process. Listen to this podcast to get expert tips on training, tracking and follow up. 

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2014 April 21

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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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