Business Management

The Four Things That Drive Your Customers Crazy

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The service you provide can either soothe - or increase - a customer's feelings of panic and irritation. That's why a better understanding of common complaints from customers about contractors can help you a lot.
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Hot Topics, Cool Solutions 9: The Power Nap, And More

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The hours we work during the busiest times are extraordinary. I find myself struggling to stay awake at work or, worse yet, when I'm driving. But, I keep pushing myself because of the workload. Is there someway to make this better?
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The Positive Power Of Negative Preparation

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Being a positive thinker does not mean that you should refuse to acknowledge the way things are. The true positive thinker acknowledges potential and existing negative circumstances and reactions, and engineers a plan to overcome them, to achieve positive results.
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Hot Topics, Cool Solutions 8: Staying Focused, And More

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I come to work with dozens and dozens of things on my to-do list. And then life hits me as I enter the door and my to-do list is forgotten. What should I do to stay focused?
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How To Get Feedback That Benefits Your Business

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The best way to evaluate how your business is doing is to gather feedback from your customers and employees. Here are some pointers that will help you get the feedback you need to improve your business.
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Hot Topics, Cool Solutions 7: Delegation, And More

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I delegate a project and it ends up back in my lap. It's frustrating because I think they don't care or they don't understand. What do I need to do?
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Setting Priorities

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The key to success in setting priorities is having a long time perspective. You can tell how important something is today by measuring its potential future impact on your life.
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Hot Topics, Cool Solutions 6: Financial Reports, And More

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I get a financial report from my accountants and, when I ask questions about what the items mean, they give me another accounting term I don't understand. It seems that their numbers are different than what is reality. Why?
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Obtaining Employee Input With Urgency

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To turn around the performance of a troubled company, a new leader or change agent must gather information in the shortest possible time. This requires input from everyone at all levels. Here are 10 ways to obtain employee input effectively.
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Hot Topics, Cool Solutions 5: Looking To Change, And More

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I have had four trucks in the past, but I am running solo now. I now question whether management is even possible for me or was there just a particular set of problems I was not able to overcome?
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2014 Energy Efficiency Forum

Highlights from the 25th annual Energy Efficiency Forum in Washington, D.C.

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NEWSMakers: Mark Satterfield

Mark Satterfield, founder and CEO of Gentle Rain Marketing Inc. and author of “The One Week Marketing Plan” talks about his book and the importance of HVAC blogging. Posted on Sept. 19.

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2014 September 22

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Venting R-22

The NEWS reported that a man received prison time for venting R-22. Should EPA step up enforcement?
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2014 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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