Business Management

Hot Topics, Cool Solutions 13: Installer Rewards, And More

I have to nag and plead with my installers to do what they're being paid to do. They rarely finish their jobs on time, they use more materials than they're supposed to, and then they generate callbacks. Got any suggestions?
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How To Avoid Bad Marketing Advice

Lots of "experts" are ready and willing to tell you what you should be doing to promote your business and increase sales. But some of them are flat-out wrong. How can you sift the good from the bad? Here are some basic principles.
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Hot Topics, Cool Solutions 12: Making Money, And More

I sometimes get the techs to do more than the job they were called to do. I sometimes get the daily sales numbers posted. I sometimes hold the weekly sales meeting. I sometimes do sales training. And I sometimes make money.
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Navigate The River Of Paperwork With A Record Retention Policy

Maybe you think your company is drowning in a river of old paperwork. The more you shred or toss, the better, right? Actually, no. Think twice before you chuck overboard those 20-year-old workers' compensation policies or defunct contracts.
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Hot Topics, Cool Solutions 11: Selling Add-Ons, And More

I stress the importance of trying to make add-on sales that are in the customer's best interest. But my techs seem unmotivated and I end up frustrated and struggling to make ends meet. What do I need to do differently?
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Effective ‘Customer Care' Call Handing Procedures

Today our customers/clients expect their service provider to deliver good customer service. In most cases good customer service translates into responsiveness. Here is a list of customer call procedures that should be followed.
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Hot Topics, Cool Solutions 10: End Of The Month Blues, And More

I buy a motor for $30 and I sell it for $100. So how come at the end of the month I didn't make any money?
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Strengthen Customer Loyalty With Market Research

Customer loyalty is in jeopardy every time a prospect or customer comes into contact with a company. Each contact is an opportunity to strengthen - or weaken - customer loyalty. Market research can help make sure you meet customer expectations.
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The Four Things That Drive Your Customers Crazy

The service you provide can either soothe - or increase - a customer's feelings of panic and irritation. That's why a better understanding of common complaints from customers about contractors can help you a lot.
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Hot Topics, Cool Solutions 9: The Power Nap, And More

The hours we work during the busiest times are extraordinary. I find myself struggling to stay awake at work or, worse yet, when I'm driving. But, I keep pushing myself because of the workload. Is there someway to make this better?
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Scenes from the 2014 World Energy Engineering Congress in Washington, D.C.

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NEWSMakers: Kari Arfstrom

Kari Arfstrom, executive director of the HVACR Workforce Development Foundation, talks about the upcoming HVACR & Mechanical Conference. Posted on Jan. 23.

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2015 January 26

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With regional standards for a/c equipment going into effect in 2015, how do you think it will impact the industry?
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2015 National Plumbing & HVAC Estimator

Every plumbing and HVAC estimator can use the cost estimates in this practical manual!

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