Business Management

Hot Topics, Cool Solutions 3: Delegating Work, And More

May 1, 2004
I'm growing my company each year. That's the good news. However, I find I need to keep adding new people every time I grow. The bad news is that I find myself working harder and longer managing my ever-increasing staff.
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Getting The Most From The Yellow Pages

April 17, 2004
Just under 75 percent of contractors spend over half of their marketing budgets in the Yellow Pages. However, this spending results in just 13.4 percent of HVAC sales. Here are some tips to improve Yellow Pages advertising.
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Hot Topics, Cool Solutions 2: Damaged Tools, And More

March 31, 2004
I lend out tools and materials and they come back damaged ... if they come back at all. Any suggestions on how to remedy this problem?
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Nationwide Recruiting: Your Best Bet

March 19, 2004
Not all potential "superstar" recruits are in your own backyard. The best person for the position you have open may be in the next county, next state, or even 900 miles away.
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Hot Topics, Cool Solutions 1: Hiring Your Kids, And More

March 5, 2004
My twenty-something children are ready to enter the business and there is resentment on the part of some existing management and employees. Any suggestions on how to bring them onboard without a mutiny?
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Sharing Sales And Management Tips

February 21, 2004
BSI, a major contractor member peer-networking group, recently introduced a newsletter called The HVAC Connection to help educate and train HVAC sales and operations professionals. Here are some sales and management tips from the initial issue.
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A Techs' Eye View Of Good Service

February 7, 2004
Most techs are so fearful about getting a no regarding recommemded additional work, they don't bother to write things down and don't explain the facts to the customer. Not telling customers what they need is not good service.
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Bulldog Recruiting: The Pursuit Of Talent

January 23, 2004
If you want to hire the best people, you have to be like a bulldog. With the growing shortage of qualified people in our industry, it's NOT likely that a superstar employee will just fall in your lap.
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Court Case Could Have Implications For HVACR Contractors

January 11, 2004
As determined by a recent court case, building components may not be subject to the Song-Beverly Consumer Warranty Act.
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How Middle-Market Companies Can Increase Profitability

December 29, 2003
Sixty-seven percent of middle-market companies plan to increase profitability, indicates Grant Thornton's Survey of Middle-Market Business Leaders. But how are these companies planning for profitability? Here are some tips.
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NEWSMakers: Michael Willburn

Michael Willburn, president, Infloor Heating Systems, joins the program to discuss his company, radiant heating, industry trends, and whether contractors are becoming more interested in radiant heating. Posted on July 11.

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