Accidents are often caused by the other driver. When it comes to vehicle safety, here are some tips on how contractors and techs can avoid being the cause of an accident as well as look out for everyone else on the road.
Determining what constitutes perfect service can vary with the subjective expectations of customers who often state “I know it when I see it.” To get going in a practical, productive way, this article provides some steps that any business can take.
In making a case for a wireless mobile solution in field service, this article discusses the business areas positively influenced by wireless job dispatch applications and the return on investment (ROI) achievable.
When a Website becomes an important business tool, companies must tackle the issues of uptime and performance. This article explains the various high-availability hosting solutions and what might be best for your company.
After switching to flat-rate selling, a contractor finds that his techs are struggling with having to present a price before they start the work. Consultant Al Levi discusses the steps to flat-rate success.
All employees responsible for answering the phone should have a basic approach that gets all the information needed. The best way to do that is to create phone scripts and practice them. Here consultant Al Levi provides his advice.
Unfortunately, the failure rate of new businesses is staggeringly high. Often the problem lies with the technician, now business owner. He may have the technical skills, but not the necessary business skills.