It's just as important to improve the process of management as it is to improve the processes used to deliver products and services. This article describes in seven steps an effective process improvement method that reveals where opportunities exist to improve management practices that impact customer loyalty.
A contractor and his partner started out in business 25 years ago. Now their differences of opinion are getting stronger and stronger. Consultant Al Levi discusses how to handle a troubled partnership.
While managing pain is a critical medical intervention when it comes to musculoskeletal injuries, finding a way to deal with it successfully is often illusive. This is a particularly important issue since such conditions account for a high percentage of job-related injuries and a high proportion of workers' compensation costs.
Throughout the years a contractor has bought many different types of trucks. But his techs seem to never have exactly what they need on the truck. Consultant Al Levi provides his recommendations for more efficient and effective trucking.
"We're always looking for good people." Almost every owner I talk with says the same thing, but looking and knowing how to look is the difference between a steady stream of unqualified candidates and successful recruiting endeavors.
When attendees of Bruce Tulgan's Manager's Boot Camp are asked, "What is the hardest thing, for you, about managing people?", the same issues come up again and again. Here are the major issues and some solutions to these challenges.
Accidents are often caused by the other driver. When it comes to vehicle safety, here are some tips on how contractors and techs can avoid being the cause of an accident as well as look out for everyone else on the road.
Determining what constitutes perfect service can vary with the subjective expectations of customers who often state “I know it when I see it.” To get going in a practical, productive way, this article provides some steps that any business can take.