All employees responsible for answering the phone should have a basic approach that gets all the information needed. The best way to do that is to create phone scripts and practice them. Here consultant Al Levi provides his advice.
Unfortunately, the failure rate of new businesses is staggeringly high. Often the problem lies with the technician, now business owner. He may have the technical skills, but not the necessary business skills.
All business advice doesn't work together. In fact, much of the advice collected from many different sources may actually be in conflict with one another. Here consultant Al Levi provides his recommendations.
How to create a work environment that attracts and keeps the workforce. It should go without saying if you cannot attract and keep your workforce, then you must change what you are doing or face the consequences.
My customers write me great letters telling me how pleased they are with my service and installation work. Frankly, I know my competition is no match. But my phone doesn't ring nearly enough and we battle to stay busy. What can I do?
Ongoing management research indicates that too many of those in leadership positions - at all levels - are disengaged from their direct reports on a day-to-day basis. Too many leaders, managers, and supervisors are failing to lead, manage, and supervise.
Mature industries are characterized by an excess supply of competition too willing to discount and eroding margins, profits, and returns. The best way to compete is to provide niche or customized solutions rather than compete on price.
In sales, each cubicle is considered a separate profit center; likewise, each service truck should also be considered one. If you don't know how much each truck is generating, you have no control of your company and you're operating in the dark.
My partner and I thought if we grew our company big enough that we could hire some managers and things wouldn't be so hard, but we're still working 60 to 80 hours a week. Did we hire the wrong managers?