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We rarely buy anything without getting a receipt, except in HVAC. Your customers need to know there is a way for them to receive proof that what they paid for is what you delivered.
Anytime you can reverse the risk for a customer — that is, put it back on yourself — they at least know that they won’t have to be trapped into a bad decision.
If I owned a nice Italian restaurant and had a finicky soap pump in the men’s room, I’d definitely swap it for a good one. I mean, they charge enough for the food in this place. How much could a working soap pump cost? And how cheap were these people? Gosh, talk about leaving a bad impression.
While the equipment tonnage is often quoted on proposals, how can you be sure the equipment’s potential is really being achieved? Is it possible your installation practices are contributing to lost cooling efficiency? Let’s look at what causes lost tonnage and how you can ensure it’s not happening because of your company.
Over and over again, I have heard HVACR technicians and electricians quote rules of thumb regarding wiring sizing, and I have witnessed and participated in many heated debates on the topic.