The executive VP at the Midwest’s Charlie D. Jones reveals his most valuable interview question, shares advice, and much more.

Most homeowners do not know what a quality HVAC installation entails, but ensuring quality is critical for the contractor.

Anytime you can reverse the risk for a customer — that is, put it back on yourself — they at least know that they won’t have to be trapped into a bad decision.

If I owned a nice Italian restaurant and had a finicky soap pump in the men’s room, I’d definitely swap it for a good one. I mean, they charge enough for the food in this place. How much could a working soap pump cost? And how cheap were these people? Gosh, talk about leaving a bad impression.

While the equipment tonnage is often quoted on proposals, how can you be sure the equipment’s potential is really being achieved? Is it possible your installation practices are contributing to lost cooling efficiency? Let’s look at what causes lost tonnage and how you can ensure it’s not happening because of your company.

The insulation of ductwork is not always necessary, but there are plenty of situations where it makes sense for HVACR contractors.

Over and over again, I have heard HVACR technicians and electricians quote rules of thumb regarding wiring sizing, and I have witnessed and participated in many heated debates on the topic.

How often have we all observed a shoddy coworker and thought, “How is that person still employed?” Unfortunately, I find myself thinking that more times than I’d care to admit.