Many in our industry believe the duct material used in an installation determines how well the HVAC system moves air. The issue isn’t the material type, it’s how we install the product.

Here are three lessons I learned while setting out to improve my skills selling duct upgrades.

Sales is not an evil word, despite what many would have you believe. However, there is a right way and a wrong way to sell.

There is a way to check the heat pump system charge on the airside that is quick and easy.

HVAC is more than blowing cold and hot air — your systems affect the health of your customers. Wouldn’t you sleep better knowing your customers are also sleeping well?

Lack of comfort is a highly overlooked reason for poor sleep. Most people don't know that inadequate rest is a leading cause of various medical problems.

Your customers just want their problems fixed. Do you offer excuses or results?

In the end, it's about airflow control. Unless your solution involves airflow and pressure measurement, you're guessing whether the repair worked.

Don’t assume equipment capacity or conditions. Instead, do some digging and find the tables for the equipment you install and service.

Poorly installed HVAC systems work twice as hard as they should and suffer from a wide variety of invisible health problems.