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September 12-13 Sales Summit Tech Course The Contractor’s Friend Washington 513-761-0594 September 13 Workplace Quality & Motivating Employees The Training Source Lexington, Ky. 888-371-9869 September 15-17 Maintenance Planning & Scheduling

A Better Business Bureau survey indicates that quality of the work performed, business ethics, and responsiveness are the top concerns of consumers. Price actually finished seventh.

Refrigerant Characteristics Mr. Jamey Hale’s letter [“Cutting Through Marketing”] in the June 16 issue of The News failed to accurately present several important issues to your readers. Flammability: He correctly

Did I touch a few nerves or what? No article of mine has drawn as much feedback as my July 14 editorial, “Do You Really Want 24-Hour Service?” I hereby supply some of the more interesting messages — along with my thoughts.

Keep Your Facts Straight I would like to support the letter in your June 23 issue [“A Failure To Communicate?”] from Gary Stults about the heat pump article in the

A contractor being urged to attend expos from a half dozen sources may want to ask if it is worth doing so every year. Within the industry there are those who prefer to have their event every other year.

Paul Stalknecht, the Air Conditioning Contractors of America (ACCA) president and CEO, answered questions and dispelled rumors on the changes that have taken place the last few years in membership, the federation, new member technical and business-related services and products.

September 5 Indoor Air Quality, Air Distribution & Mold The Training Source Mobile, Ala. 888-371-9869 September 8 Basics Of Heating/Cooling York Unitary Products Group Wichita, Kan. 405-419-6591 September 8-11 HVAC

The Untapped Sales Force It seems to me that we have an untapped sales force in our industry. They are the service technicians. Most professional HVAC salespeople would give anything

It’s better to give than to receive, the saying goes. Sometimes, people are fortunate enough to experience the truth behind the cliche.