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Smoke control, clean and check rip-off, and all features great and small.

Jerry Jubinville passed away on Nov. 2. Jerry wasn't a household name outside his community of Shelburne Falls, Mass. But he was well known among his peers in the hydronic and oil heat trades.

You have probably heard of smart technologies before. The word on the street is that "smart" is coming to a world near you. This time, however, the sleepy HVAC industry is ahead of the curve.

What's in an acronym? That question came to mind a few weeks ago, when I was at the Refrigeration Service Engineers Society's (RSES) annual conference. Officials were pointing out that RSES was more than just a refrigeration association.

Suppose one day you get a phone call from your favorite supplier, the one you do the most business with and whom you've considered a friend for many years. He tells you that after all of these years, he is changing brands.

Wholesalers who sell to the general public and staying out of the dog house.

Glenn Frey, huh? Who is next on HVACR's stage? Don Henley? Joe Walsh, maybe? Ted Nugent, perhaps? Whoever the musical entertainer is, I'm all for it. And, when all other industry organizations and associations join the latest HVACR convention trend, well, I'll believe that when I see it.

Do you know how loyal your customers are to your company? Do you know what your customers are really looking for in the performance of your company? My guess is that the real answer to both of those questions is no.

It is time for someone or some group to step up and take the carbon monoxide (CO) ball and run with it. Meaning? The HVAC trade needs to educate its own people on the importance of combustion testing the equipment it sells and services.

Doing well in HVAC and raising the income level.