Articles by Scott Merritt

Communication plays a role in labor management, so here are some considerations for the leaders in your company as it pertains to managing both employees and customers.

Here are some specific ideas for metrics and areas of an HVAC business that can inform its success — or lack thereof.

In part one of the labor management series, we touch on the importance of a plan, the value of a minute, and time management.

Modern technology has brought with it both benefits and new challenges, but one of the ways it’s made it possible to do many little things is via automated processes.

We are experiencing ever-rising gas prices, inflation rates at 40-year highs, supply shortages, and staffing shortages, among other things. How can you prepare your company and team?

The ductless market has grown significantly in the U.S. in the last 20 years. What was once a fringe product has become a prominent subset of the HVAC world.

Natural gas prices are on the rise. How do you prepare the customer for these increases?

I’m here to talk today about a problem we saw, how we solved it in a new way, and why more contractors should be considering the same.

While most companies fuel their maintenance revenue largely with existing customers, generating new leads is important to maintain company growth.

While no plan is foolproof in the current environment, it remains our duty to maintain training practices that enhance our service.