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Home » Authors » Steve Coscia
Steve Coscia

Steve Coscia

Successful distributors hire Steve Coscia to train their dealers and contractors in World Class Customer Service skills. Call Coscia at 610-853-9836 or e-mail him at steve@coscia.com to learn more about his speeches, seminars, and educational resources. Visit www.coscia.com to download a free, 60-page e-book entitled Service Excellence.

Articles

ARTICLES

Steve Coscia

Supply House Personalities

Steve coscia hs
Steve Coscia
October 11, 2017
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While conducting research for a book, I uncovered two dominant supply house personalities. To best illustrate my point, I will begin by describing the actions of two supply house employees.


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Steve Coscia

Listening Skills at the Counter

Steve coscia hs
Steve Coscia
September 26, 2017
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Listening skills may not be the first thing that comes to mind at a plumbing and heating supply house. During one of my treks, I made the time to acquaint myself with the front counter people. I usually find an abundance of insight, smiles, and good service lessons to learn from those who work the counter. Similar to any organization, when you really want to know what is happening, ask the folks on the front line. Doing this will almost always reveal the unvarnished truth.


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Steve Coscia

Fear, Change and Being There

Steve coscia hs
Steve Coscia
September 24, 2014
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People fear change for a variety of reasons such as uncertainty, loss of control, complacency and risk aversion. Regardless of the reason, change is about the only thing we can look forward to.  


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