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Home » Authors » Rich Schuster

Rich Schuster

Rich Schuster has worked in many phases of the HVAC and plumbing industries since 1991, from apprentice to general manager in the contractor segment, and later as a rep for a large HVAC wholesaler. He has written two books with a focus on installation training basics, and can be reached at richardjschuster@gmail.com.

Articles

ARTICLES

Money-ACHR-NEWS

Do Your Employees Really Know Why Service Companies Charge So Much?

Reviewing finances with employees can erase misunderstandings
Rich Schuster
June 21, 2019
Unless you do financial training, your employees will see the “stuff” that it takes to run the business, but will have no clue of the true costs.
Read More

Welcome to Service Purgatory

Rich Schuster
March 24, 2011
My name is Rich Schuster, and I’ll be your host for this journey into the wide world of service ridiculousness. As you likely already know, if you’ve been in this
Read More

Proud to be of Service

Rich Schuster
March 15, 2011
One thing that I have realized over the years is that the service business can be extremely rewarding and give you that heart-felt feeling of helping humanity. That overwhelming sense
Read More

How Much is a Blah, Blah, Blah?

Rich Schuster
March 2, 2011
“Excuse me, sir? Excuse me, yes, hi. Could you tell me what you would charge to change my blah blah blah? Yes, my blah blah blah is bad, and I
Read More

The Gas Valve and the Blanket

Rich Schuster
February 25, 2011
As I sit here in New England’s version of the frozen tundra, I watch as people everywhere scramble to seal up every tiny draft and pinhole they can find as
Read More

To Believe, or Not

Rich Schuster
February 17, 2011
So, the other day a guy called me up and asked for help sizing a heat pump for an addition on a house. I asked him if he had done
Read More

The Customer is always....

Rich Schuster
February 11, 2011
You know, I don’t think there are too many new stories out there, only different names and stupid jokes by the writers. That being what it is, see if you
Read More

Furnaces and Potholes

Rich Schuster
February 8, 2011
One of the things that I love about working in this industry is that it’s never boring. The next chronicle of jobsite bedlam is likely just moments away. Now, what
Read More

Confidence

Rich Schuster
January 26, 2011
Did you ever stop to think of how your customers look at you? Do they think of you as the hero that knows everything there is to know about heating
Read More

Again with the ‘Sizing'

Rich Schuster
January 14, 2011
Welcome back! Alright, enough small talk already, let’s get down to business. What do you know about tankless water heaters? Just the gas fired units, natural or LP; we’ll leave
Read More
View All Articles by Rich Schuster
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