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Home » Authors » Steve Howard
Steve Howard

Steve Howard

Steve Howard is president of The ACT Group, Inc. and No Pressure Selling©. He can be reached at 602-799-9504 or Steve@NoPressureSelling.com. ACT’s longest-running sales training program is Trane Boot Camp, celebrating its 30th anniversary.
Articles

ARTICLES

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Guest Column

How to Sell HVAC Replacements Instead of Repairs

Steve Howard
Steve Howard
December 28, 2025

As repair costs rise, contractors who know how to frame replacement as peace of mind, comfort, and long-term value gain a clear advantage.


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technicians

How To Build Trust in HVAC Sales

Steve Howard
Steve Howard
April 8, 2025

Did you know the first two seconds of meeting a buyer can make or break the sale? Discover the secrets to building trust that seals the deal.


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Sales Agreement

Does Your HVAC Sales Process Kill Sales?

Steve Howard
Steve Howard
March 21, 2024
The best practices for closing sales don’t involve high-pressure situations or tricky questions, but rather a proven set of time-testing strategies that should be manageable for the sales team.
Read More
Laptop

How to Close an HVAC Sale Without Inviting Competition

The right offerings can eliminate the need for 'another bid'
Steve Howard
Steve Howard
February 21, 2024
Gaining trust, offering the perfect solution, and telling potential customers why you are better than the competition can help eliminate buyers from going after a second quote.
Read More
guest commentary

Five Ways to Boost Your Bottom Line

Steve Howard
Steve Howard
October 1, 2018
Here are five things you can do to grow your company’s value by boosting your profits, starting today.
Read More
guest commentary

How to Make Customer Referrals Your No. 1 Source for New Business

Word-of-mouth advertising is free and more effective than any campaign
Steve Howard
Steve Howard
June 18, 2018
Referrals from delighted customers have always been the least costly and most effective way to acquire new customers.
Read More
Steve Howard

Federal Tax Change Stimulates Nationwide HVAC Sales

Steve Howard
Steve Howard
January 29, 2018
The biggest objection commercial HVAC sales consultants hear is: “We don’t have the money to the replace HVAC equipment.” But, thanks to recent tax law changes, profitable commercial businesses now have the financial ability to pay you to swap worn out HVAC equipment for better comfort, greater reliability, and lower energy bills.
Read More

Sales Call: Attaining from Boomers an Agreement to Buy

Steve Howard
Steve Howard
January 26, 2009
Objections aren’t brought up by Boomers because we don’t want to buy. However, we know the more time and energy a sales consultant has invested, the more they don’t want to lose the sale. But we’re predictable - we’re so predictable that over 90 percent of Boomer objections can be neatly placed into four categories.
Read More

Sales Call: Boomer Selling - How to Validate Value

Steve Howard
Steve Howard
November 24, 2008
Boomers buy emotionally, but we won’t write the check until we validate our decision with value. We need to validate value. The more value you validate, the more we’ll buy from you. It’s just that simple. Here are the seven elements of often-overlooked value.
Read More

Sales Call: Elevate Boomers' Emotions to Make Sales

Steve Howard
Steve Howard
October 6, 2008
In this sixth article of an eight-part series on selling to Baby Boomers, the author notes that Boomers have always craved emotional stimulation, and Boomers get emotional about benefits, not the equipment that provides them.
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